Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
Gorgias
135 articles in Gorgias
Back to blog home
How Does the Gorgias API Work? Auth, Rate Limits and Webhooks (2026)
A reference to the Gorgias REST API: HTTP Basic auth, the leaky-bucket rate limits (40 vs 80 req/20s), core endpoints, HTTP-integration webhooks, and where it's Shopify- or plan-ga
Does Gorgias Have Side Conversations? Internal Notes, @Mentions and Forwarding Explained
How to collaborate inside a Gorgias ticket: internal notes, @mentions with in-app and email notifications, and forwarding to vendors or 3PLs — plus where the native feature stops.
What Is the Gorgias Help Center? Plans, Languages and AI Setup (2026)
How the Gorgias Help Center works: article and category structure, theming and layout, multilingual setup, ecommerce embedding, and how it feeds self-service and AI grounding — plu
How Do Gorgias Webhooks Work? HTTP Integrations, Payloads, Retries and Rules (2026)
How Gorgias HTTP Integrations and webhooks actually work: where they live in Settings, request payloads and template variables, retry and timeout behavior, wiring HTTP actions into
Is the Gorgias AI Agent Any Good? Real Merchant Reviews (2026)
An honest, review-backed verdict on the Gorgias AI Agent: hallucinations and fake discount codes, wrong auto-closes, weak Automate deflection, the help-center↔AI toggle confusion,
How Do You Cancel Gorgias, and Can You Get a Refund? (2026)
How to cancel Gorgias: the exact Billing & usage path, why there's no one-click cancel button, the 30-day notice and no-refund policy on annual plans, and the escalation path when
Gorgias vs Zendesk: What Does Reddit Say in 2026?
An honest, Reddit-sourced verdict on Gorgias vs Zendesk for ecommerce: the ecommerce-native inbox merchants love, the billing shock and Shopify-dependency they warn about, and a co
Is Gorgias Worth It in 2026? Pricing, AI Fees and Who It Suits
A balanced, merchant-sourced verdict on whether Gorgias is worth it in 2026: where it earns its price, where the bill bites, break-even store size, and the honest trade-offs from r
How Much Does Gorgias Really Cost in 2026? Overages, AI Fees and Worked Bills
Gorgias sticker prices start at $10, but the real bill comes from billable-ticket overages, reopened/spam tickets, dual-billed AI resolutions, and per-ticket SMS. A merchant-honest
Does Gorgias Charge Twice for AI-Resolved Tickets? Double Billing vs Per-Ticket AI (2026)
Why an AI-resolved Gorgias conversation can be billed twice: the ~$0.90–1.50 AI resolution plus a billable helpdesk ticket, and how per-ticket AI billing changes the unit economic
Gorgias Automate vs an AI Agent Layer: What Does Each Really Cost in 2026?
First-party cost model: Gorgias Automate's per-interaction billing vs Macha's per-ticket billing with setup done for you, on WISMO, returns and subscription tickets.
Gorgias vs Zoho Desk (2026): Which Help Desk Fits Your Store?
An honest, ecommerce-focused comparison of Gorgias and Zoho Desk: pricing (with current numbers), Shopify depth, AI and automation, channels, and a clear verdict on which help desk
Page 7 of 12