Gorgias

10 min read· Jul 11, 2026

Gorgias Chat Widget Explained (Live Chat & Campaigns)

How to configure the Gorgias chat widget: brand appearance, launcher position, page targeting, proactive chat campaigns, and offline capture — with plan gating and where the native

10 min read· Jul 11, 2026

Gorgias CSAT & Satisfaction Surveys Explained

How Gorgias CSAT works: when the satisfaction survey fires, the star rating, which channels get it, where scores surface in Statistics, ecommerce benchmarks, and where the native f

8 min read· Jul 11, 2026

Gorgias Contacts & Customer Profiles Explained

How Gorgias contacts and customer profiles actually work: merged identities, the order-linked customer timeline, customer fields, plus where the native profile stops and an AI laye

9 min read· Jul 11, 2026

Gorgias SLA & Business Hours Explained

How Gorgias SLAs work: first-response and resolution targets, per-channel policies for Email/Chat/Social/Voice, pausing timers outside business hours, how breaches surface — and th

9 min read· Jul 10, 2026

Gorgias Customer Sidebar & Shopify Order Widget Explained

How the Gorgias right-rail works: ticket details, customer fields, and the live Shopify order widget — order history, fulfillment, refunds and subscription data — plus where it sto

9 min read· Jul 10, 2026

Gorgias Auto-Responders Explained (Automated Replies)

How Gorgias handles automated replies — first-response auto-replies, out-of-office messages, and auto-close — through Rules, plus loop-avoidance guardrails and where the native fea

9 min read· Jul 10, 2026

Gorgias Stats & Reporting Explained (Support Performance)

A clear walkthrough of Gorgias Statistics: the Support Performance reports, CSAT and agent metrics, custom Dashboards, what revenue stats need, and where native reporting stops.

9 min read· Jul 10, 2026

Gorgias Flows Explained (2026): Self-Service Automation

How Gorgias Flows work: the no-code flow builder, Quick Responses, decision branches, the channels they run on, the Automate add-on and Shopify gating, and where Flows stop.

10 min read· Jul 10, 2026

Gorgias Self-Service Explained (Order Management & Help Center)

How Gorgias self-service works: a free Help Center, order-management flows for track/return/cancel, the AI Agent add-on gating, deflection mechanics, and where it stops.

10 min read· Jul 9, 2026

Gorgias Rules Explained (2026): Triggers, Conditions & Actions

How Gorgias Rules work: the WHEN/IF/THEN model, the six triggers, condition logic, every THEN action, rule execution order, and how Rules differ from Flows and Automate.

10 min read· Jul 9, 2026

Gorgias Tags Explained (and How to Use Them Well)

How Gorgias tags actually work: the three ways to tag tickets, auto-tagging via Rules, tag-based Views and Statistics, honest limits, and where AI ticket tagging picks up.

10 min read· Jul 9, 2026

Gorgias Ticket Fields & Custom Fields Explained

How Gorgias ticket fields and custom fields work: built-in managed fields vs your own, ticket vs customer fields, where they surface, and how Rules and Flows key off them — plus th