Guides

10 min read· Jul 22, 2026

How to Migrate from Gorgias to Zendesk

A step-by-step Gorgias to Zendesk migration guide: what moves (tickets, contacts, macros as data), what you rebuild (rules become triggers, stats reset), Gorgias CSV export limits,

9 min read· Jul 22, 2026

How to Migrate from Zendesk to Front (2026)

A practical Zendesk-to-Front migration guide: what moves (conversations, contacts, attachments), what you rebuild (macros to templates, triggers to rules), Front's native importer

10 min read· Jul 22, 2026

How to Set Up Freshdesk Email Signatures

Set up Freshdesk email signatures the right way: personal agent signatures, a global Agent Reply Template, dynamic placeholders, HTML tips, and where the native feature runs out.

10 min read· Jul 22, 2026

How to Migrate from Shared Gmail / Outlook to Front (2026)

A practical guide to graduating from a shared Gmail or Office 365 mailbox to Front: connect vs forwarding, what history imports (and what doesn't), downtime, and the data-lock-in c

9 min read· Jul 22, 2026

How to Set Up Email Notifications in Freshdesk

Configure Freshdesk agent and requester email notifications: enable the right templates, edit subject and body, insert dynamic placeholders, and see where the native feature stops.

10 min read· Jul 21, 2026

How to Add, Deactivate & Manage Agents in Freshdesk

A step-by-step guide to adding agents in Freshdesk: invite by email, assign role/group/scope, choose full-time vs occasional (day-pass) seats, and deactivate — not delete — to free

10 min read· Jul 21, 2026

How to Change Your Freshdesk Portal URL (Custom Domain)

A step-by-step guide to changing your Freshdesk portal URL to a custom domain: the Admin path, the CNAME record, the SSL certificate wait, and the SEO/redirect gotchas that break l

10 min read· Jul 21, 2026

How to Set Up & Customize the Freshdesk Customer Portal

A step-by-step guide to customizing the Freshdesk customer portal: brand colors and logo, themes, a custom domain with CNAME, advanced CSS/layout, and a before/after — plus where t

9 min read· Jul 21, 2026

How to Set Up Round-Robin Auto-Assignment in Freshdesk

A step-by-step guide to Freshdesk automatic ticket assignment: enable round-robin under Group Properties, compare it to load-based and skill-based routing, and see where each lives

10 min read· Jul 21, 2026

How to Export Tickets & Data from Freshdesk

A practical guide to exporting Freshdesk data: CSV/Excel ticket exports, scheduled Analytics exports, the daily ticket-activities JSON feed, and the REST API — plus where each one

10 min read· Jul 20, 2026

How to Merge & Unmerge Tickets in Freshdesk

A step-by-step guide to merging tickets in Freshdesk: choosing the primary ticket, what happens to secondaries, why you can't truly unmerge, and how the Auto Ticket Merger app hand

10 min read· Jul 20, 2026

How to Create Custom Ticket Fields & Forms in Freshdesk

A step-by-step guide to building custom ticket fields and forms in Freshdesk: every field type, dependent fields, dynamic sections, agent-only vs customer-facing settings, plan lim