Blog
Insights, guides, and updates from the Macha team.
How to Test an AI Agent Before Going Live on Macha
Never point a fresh AI agent at customers. Here's how to test an agent on Macha — the Test Run, the internal-notes-first ladder, and what to watch for before you go autonomous.
What Is a Trigger on Macha? AI Agents That Start Themselves
A trigger is an event in a connected app that automatically starts a Macha agent — a new Zendesk ticket, a Slack mention, a webhook. Here's how triggers turn agents autonomous.
How to Set Up a Trigger on Your AI Agent (Macha)
Set up a trigger so your Macha agent runs automatically — add it on the agent's config screen, then test it by firing the event and checking the agent's history.
Choosing the Right Trigger for Your Zendesk Workflow
Not sure which trigger to use for your AI agent? It starts with one question — human-started or automatic? Here's how to pick the right Zendesk trigger for the job.
Trigger Best Practices for AI Agents (Macha)
A few trigger best practices keep your AI agents efficient and cheap: don't overfire, pick the most specific event, name triggers clearly, and route with multiple triggers.
How to Set Up a Custom Webhook Trigger for Your AI Agent
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
How to Schedule Your AI Agents on Macha (Recurring Runs)
Run an AI agent on a schedule — daily, hourly, or your own cadence. Here's how to set up a Scheduled Run on Macha for recurring jobs like daily ticket reports to Slack.
Autonomous Mode vs. Interactive Chat — What's the Difference?
A Macha agent runs two ways: interactive chat (human in the loop, confirmation on writes) or autonomous (trigger-fired, acts on its own). Here's the difference and when to use each
How to Stop Your AI Agent From Infinitely Looping on Zendesk Tickets
If your AI agent keeps reprocessing the same ticket, the fix is a tag. Here's how to stop a Zendesk trigger from infinitely looping your Macha agent — tag processed tickets and exc
Connectors, Tools & Triggers on Macha — Explained
Connectors link Macha to your apps and unlock tools (actions) and triggers (events) for your agents. Here's how connectors, tools, and triggers fit together.
Read Tools vs. Write Tools on Macha (and Why It Matters)
Every Macha tool is either a read tool (safe, fetches info) or a write tool (makes changes). Here's the difference, why it matters for safety, and how to scope each agent.
How to Connect Multiple Accounts of the Same App on Macha
Run two Zendesk or Google Workspace accounts? Macha lets you connect multiple accounts of the same app and gives agents access to either or both — with clearly labeled tools.