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Gorgias Chat Widget Explained (Live Chat & Campaigns)
How to configure the Gorgias chat widget: brand appearance, launcher position, page targeting, proactive chat campaigns, and offline capture — with plan gating and where the native
Front Live Translation Explained (2026): Inbound & Outbound
How Front's AI Translate works: inbound detect-and-translate banners, outbound composer translation, supported languages, the 1500/day limit, where it surfaces, and the global-supp
Best Gladly Alternatives (2026)
The best Gladly alternatives for B2C, retail and ecommerce CX in 2026 — Gorgias, Zendesk, Kustomer, Intercom, Freshdesk, Re:amaze, Front and Help Scout — with real G2/Capterra rati
Freshdesk Portal Themes & Templates Explained
How Freshdesk portal themes and templates work: the theme gallery, Clone & Edit, basic vs advanced CSS/Liquid customization, the 17 editable pages, multi-product portals, and where
Gorgias CSAT & Satisfaction Surveys Explained
How Gorgias CSAT works: when the satisfaction survey fires, the star rating, which channels get it, where scores surface in Statistics, ecommerce benchmarks, and where the native f
Front Analytics & Reporting Explained (2026)
How Front analytics works: the Workload, Team performance, Tags, Resolution and Time goals (SLA) reports, 'new conversations' vs 'resolutions', what's plan-gated, and the sequence-
What Is Chatwoot? The Open-Source Customer Engagement Platform (2026)
Chatwoot is an open-source, self-hostable customer engagement platform — omnichannel inbox, live chat, Captain AI, help center and automations, an alternative to Intercom and Zende
Freshdesk Ticket Views Explained (Default, Shared & Custom)
How Freshdesk ticket views work: the default/system views, building filtered custom views, sharing scope (Just me vs All agents), layout and export controls, and where the native f
Gorgias Contacts & Customer Profiles Explained
How Gorgias contacts and customer profiles actually work: merged identities, the order-linked customer timeline, customer fields, plus where the native profile stops and an AI laye
Front AI Explained (2026): Autopilot, AI Compose & Summarize
An honest map of native Front AI: Autopilot the AI agent add-on, Copilot's AI Compose and Summarize, Smart QA and Topics, the discontinued AI Answers, per-resolution pricing, and w
What Is Gladly? The People-Centered Customer Service Platform (2026)
What Gladly is, who builds it, and what it does — the people-centered (not ticket-centered) customer service platform: single lifelong conversation, voice + messaging, Sidekick AI,
Freshdesk Time Tracking Explained (Billable Hours & Timesheets)
How Freshdesk time tracking works: manual vs automatic timers, the billable toggle, the Time Sheet Summary report and CSV/PDF export, plan gating, and where the native feature stop
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