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Freshdesk Emails Going to Spam: How to Fix
Freshdesk replies landing in spam? Fix deliverability with DKIM, SPF, and DMARC on a verified custom domain — exact DNS records, menu paths, and the honest plan/domain gating — plu
How to Migrate from Shopify Inbox to Gorgias
A step-by-step guide to graduating from free Shopify Inbox to Gorgias: what carries over, how chat continuity works, what you rebuild, native import limits, and downtime for ecomme
How to Import Conversations & Contacts Into Front (2026)
How to import into Front: native contact import (CSV, Salesforce, HubSpot, Outlook), importing Zendesk and Help Scout conversation history, and API/CSV for volume — plus the histor
Reading Image Attachments on Zendesk Tickets with AI Vision
Macha agents read image attachments on Zendesk tickets with AI vision — describe screenshots, read text, identify products, parse receipts. How it works, and when not to use it.
Freshdesk Email Not Working: Causes & Fixes
Emails not creating tickets, mail not syncing, or replies threading into new tickets? A ranked troubleshooting guide to the most common Freshdesk email failures — with exact menu p
How to Migrate Off Gorgias (When and How to Leave)
The honest playbook for leaving Gorgias: real reasons teams switch, what the native CSV export includes and excludes, how a paid migration tool moves history/tags/macros, downtime,
How to Export Your Data From Front (and Its Real Limits)
Front has one self-serve export — contacts as CSV. Everything else (conversations, attachments, history) goes through Front Support and is lossy. The real limits, the API alternati
Auto-Categorise Zendesk Tickets by Type with AI (Problem / Incident / Question / Task)
Use AI to automatically set a Zendesk ticket's type — problem, incident, question, or task — at creation, with Macha's Update Ticket Type tool. Real setup walkthrough inside.
How to Set Up SPF, DKIM & a Custom Mailbox in Freshdesk
A step-by-step guide to SPF, DKIM and custom mailbox setup in Freshdesk: the exact DNS records that keep your support mail out of spam, plus verification steps and where it's plan/
How to Migrate from Gorgias to Zoho Desk
A practical guide to moving from Gorgias to Zoho Desk: what data ports vs what you rebuild, field/agent/KB mapping, native CSV import vs a paid tool, Gorgias export limits, and a r
How to Migrate from Front to HubSpot Service Hub
A practical guide to migrating Front to HubSpot Service Hub: how conversations and contacts map to tickets, engagements, and CRM records, pipeline mapping, downtime, and why Front'
Smart Ticket Routing in Zendesk: Assign to Groups, Agents, or Both
Route Zendesk tickets to a group, an agent, or both — automatically, by what the ticket actually says. A deep-dive on Macha's Assign Ticket and List Groups tools.
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