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How to Connect Office 365 / Gmail to Freshdesk
Step-by-step guide to connecting a Microsoft Office 365 or Google Workspace mailbox to Freshdesk over OAuth — native mailbox vs forwarding, incoming/outgoing options, plan limits,
How to Migrate from Zendesk to Gorgias
A practical Zendesk to Gorgias migration guide: which records the native importer moves (tickets, macros, users, tags), what rebuilds (triggers become rules, stats reset), the 2-ye
How to Migrate from Front to Zendesk (2026): The Honest Playbook
A step-by-step Front to Zendesk migration guide: what maps to what, the Support-gated and lossy Front export, what does NOT survive (rules, linked conversations, shared drafts, ana
12 Things You Can Automate in Zendesk With an AI Agent
A practical roundup of 12 Zendesk workflows you can hand to an AI agent — order status, triage, refunds, summaries, escalations and more, with real examples.
How to Configure Email in Freshdesk
A step-by-step guide to configuring Freshdesk email: add a support mailbox, set a forwarding rule, connect a custom mail server, configure DKIM/SPF, and understand the email-to-tic
How to Migrate from Gorgias to Zendesk
A step-by-step Gorgias to Zendesk migration guide: what moves (tickets, contacts, macros as data), what you rebuild (rules become triggers, stats reset), Gorgias CSV export limits,
How to Migrate from Zendesk to Front (2026)
A practical Zendesk-to-Front migration guide: what moves (conversations, contacts, attachments), what you rebuild (macros to templates, triggers to rules), Front's native importer
How to Connect Zendesk to Macha with OAuth (in 5 Minutes)
A step-by-step guide to connecting Zendesk to Macha with OAuth — no API keys, no custom OAuth client. Authorize once and your AI agents get tickets, fields, and Help Center.
How to Set Up Freshdesk Email Signatures
Set up Freshdesk email signatures the right way: personal agent signatures, a global Agent Reply Template, dynamic placeholders, HTML tips, and where the native feature runs out.
Gorgias Stats / Reports Showing Wrong Numbers: Fixes
Why your Gorgias reports look wrong — the up-to-72h reporting delay, phone tickets outside standard stats, after-hours in response times, spam and reopened tickets, and the last-90
How to Migrate from Shared Gmail / Outlook to Front (2026)
A practical guide to graduating from a shared Gmail or Office 365 mailbox to Front: connect vs forwarding, what history imports (and what doesn't), downtime, and the data-lock-in c
Introducing the AI Agent Builder: Describe It, and Macha Builds It
Describe the support agent you want in plain English and Macha builds it — instructions, tools, triggers, sub-agents, and model. Launching on all plans.
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