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How to Export Tickets & Data from Freshdesk
A practical guide to exporting Freshdesk data: CSV/Excel ticket exports, scheduled Analytics exports, the daily ticket-activities JSON feed, and the REST API — plus where each one
Gorgias Auto-Reply Loop & Auto-Close Misfires: How to Stop Them
Auto-reply re-firing on every message, or auto-close closing the wrong tickets? A ranked fix checklist: 'Message From Agent Is False', the 5-min throttle, and correct rule order.
Front Notifications Not Working (Desktop & Mobile): Fixes
Missing or delayed Front notifications? Work through an ordered causes-to-fixes checklist: the built-in mobile/email delay, Smart vs All levels, OOO/mute, blocked browser notificat
Zendesk AI Agent Integration: Everything Your Macha Agent Can Do
Connect an AI agent to Zendesk via OAuth — every ticket action, image vision, custom fields, routing, triggers, and loop-safety. The full Macha × Zendesk reference.
How to Merge & Unmerge Tickets in Freshdesk
A step-by-step guide to merging tickets in Freshdesk: choosing the primary ticket, what happens to secondaries, why you can't truly unmerge, and how the Auto Ticket Merger app hand
Gorgias Chat Widget Not Showing on Shopify: Fixes
Gorgias chat widget missing on Shopify? A ranked fix list — a theme change that overwrote the embed (Quick Install), the traffic-based 'Not detected' status, strict CSP blocking, a
Front Emails Going to Spam or Showing "via mandrillapp.com": Fixes (SPF & DKIM)
Why your Front outbound lands in junk or shows "via mandrillapp.com", ordered from most common cause to least: authorize Mandrill SPF/DKIM, pick the right sending server, and han
Agent Evaluation: Grade How Your AI Agents Actually Performed
Macha Agent Evaluation runs an AI judge over your agents' past conversations and scores whether they followed instructions — a Yes/Partially/No verdict and a one-line reason per co
How to Create Custom Ticket Fields & Forms in Freshdesk
A step-by-step guide to building custom ticket fields and forms in Freshdesk: every field type, dependent fields, dynamic sections, agent-only vs customer-facing settings, plan lim
Gorgias Not Creating Tickets From Emails: Causes & Fixes
A ranked checklist for when Gorgias isn't creating tickets from incoming email: spam-flagged messages, forwarding dropping spam, a deleted or reconfigured integration, and unverifi
Front Rules Not Working (or Firing on the Wrong Conversations): Fixes
Front rules not firing, or firing on the wrong conversations? An ordered causes-to-fixes checklist: rule order, stop processing, company-vs-shared execution, self-triggering, tags
Studies: Run an AI Analysis Across Thousands of Support Tickets
Macha Studies runs an AI analysis across thousands of Zendesk tickets at once — define the columns you want, get a structured results grid and report charts, export to CSV, or push
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