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Reading PDF, DOCX & XLSX Attachments on Freshdesk Tickets
Freshdesk can't read inside ticket attachments. Macha's AI agents extract text from PDF, DOCX, XLSX, CSV and TXT files so they resolve tickets faster.
How to Set Up Rules in Gorgias (with Real Examples)
A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab
How to Set Up SLA Rules in Front (2026): A Step-by-Step Guide
Set reply-time goals in Front step by step: a 1-hour reply time goal within business hours, a breach condition, breach tags and escalation — plus where SLA reporting is gated and t
Best Live Chat Software (2026): Top Tools Compared
The best live chat software for 2026 — Intercom, Tidio, Crisp, Gorgias, Zendesk, Freshchat, Help Scout, LiveChat, Drift and Front compared on chat features, AI bots, real pricing,
5 Freshdesk Workflows You Can Fully Automate With AI
Five Freshdesk workflows an AI agent can run end-to-end — triage, KB auto-resolution, order status, refunds, and reporting — with real screenshots and honest limits.
How to Create Views in Gorgias (Team & Personal)
A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t
How to Set Up Tags & Auto-Tagging in Front (2026)
A step-by-step guide to Front tags: design a tag taxonomy, create tags, auto-tag conversations with rules by keyword or sender, require tagging, report on tags, and add an AI layer
Best AI Agents for Customer Support (2026)
The best AI agents for customer support in 2026 — Intercom Fin, Decagon, Sierra, Ada, Zendesk AI agents, Forethought, eesel, My AskAI and Macha. Resolution approach, connectors, pr
How to Connect Freshdesk to Macha and Automate Ticket Responses
Connect Freshdesk to Macha in minutes, build an AI agent on your own tools, and fire it on every new ticket with a webhook. A full setup walkthrough.
AI Support for Shopify-Native Teams: Gorgias + Shopify, Together
AI customer support for Shopify: compare native Gorgias AI, helpdesk-native agents, and cross-tool layers — then connect Gorgias + Shopify to Macha for real WISMO resolution.
How to Set Up Round-Robin Assignment in Front (2026)
Step-by-step: set up round-robin (and load-balanced) auto-assignment in Front with a rule, gate on availability, and cap conversations per teammate. Which to pick and where it brea
Best Free Help Desk Software (2026)
The best genuinely free help desk software in 2026 — Zoho Desk, HubSpot, Jira Service Management, Help Scout, Freshdesk, Crisp, Tidio, Chatwoot, Zammad, FreeScout and osTicket — wi
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