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How to Create an AI Agent from a Template on Macha
The fastest way to launch an AI agent on Macha: start from a ready-made template — Triage, Refund Handler, Order Lookup, and more — then customize it to your workflow.
How to Pick the Right AI Model for Your Agent on Macha
Not every agent needs the same AI model. Here's how to choose the right one on Macha — matching speed, quality, and credit cost to the job — without overpaying.
Macha Credits Explained — How AI Agent Billing Works
Macha bills in credits — one per complete AI response, with the cost set by the model you pick (0.5–9 credits). Here's exactly how credits work and how to keep costs low.
How to Chat With Your AI Agents on Macha
Chat is how you work with a Macha agent hands-on — test it, run one-off tasks, and stay in control with confirmation on every write. Here's how to start a chat and what it's for.
How to Use Sub-Agents on Macha (Multi-Agent Delegation)
Sub-agents let one Macha agent delegate to others — a lead agent routes each task to the specialist best suited to it. Here's how to set them up and when to use them.
How to Build an AI Agent with the AI Agent Builder on Macha
Describe the agent you want and Macha's AI Agent Builder proposes the whole thing — name, instructions, tools, and triggers — then builds it once you confirm. Here's how.
How to Test an AI Agent Before Going Live on Macha
Never point a fresh AI agent at customers. Here's how to test an agent on Macha — the Test Run, the internal-notes-first ladder, and what to watch for before you go autonomous.
What Is a Trigger on Macha? AI Agents That Start Themselves
A trigger is an event in a connected app that automatically starts a Macha agent — a new Zendesk ticket, a Slack mention, a webhook. Here's how triggers turn agents autonomous.
How to Set Up a Trigger on Your AI Agent (Macha)
Set up a trigger so your Macha agent runs automatically — add it on the agent's config screen, then test it by firing the event and checking the agent's history.
Choosing the Right Trigger for Your Zendesk Workflow
Not sure which trigger to use for your AI agent? It starts with one question — human-started or automatic? Here's how to pick the right Zendesk trigger for the job.
Trigger Best Practices for AI Agents (Macha)
A few trigger best practices keep your AI agents efficient and cheap: don't overfire, pick the most specific event, name triggers clearly, and route with multiple triggers.
How to Set Up a Custom Webhook Trigger for Your AI Agent
Custom webhook triggers let any system — or a finely-scoped Zendesk trigger — fire your Macha agent. Here's how to set one up for Zendesk and for external apps.
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