AI Action Credits

How it works

A credit is deducted once per complete assistant response — not per message and not per tool call. If an agent makes several tool calls before it replies, you're charged once for the final response. The cost per response depends on the model you assigned to that agent: more capable models cost more.

Because the model is set per agent, you can run a high-volume triage agent on a cheap model while a nuanced reply agent runs on a more capable one. Your organization has one shared balance, and you get email alerts at 50%, 80%, and 90% usage.

Why it's priced this way

Macha meters AI work, not outcomes. Since Macha is an automation and orchestration platform — where an agent might triage, draft, look up an order, or run a scheduled report — outcomes vary too much to bill per "resolution." Credits keep the cost tied to what actually ran.

Monthly plan credits are spent first; one-time top-up packs (which never expire) kick in automatically after that. Studies and manual agent evaluations draw from the same balance; Sidekick and the one-time welcome chat don't. Enterprise plans bypass credit checks entirely.