Macha
Funktionen Macha für Zendesk Kontinuierliche Agenten-Auswertung Chrome-Erweiterung Zendesk Copilot Widget Mit Sidekick bauen Mit Claude Code und Codex bauen Anwendungsfälle Integrationen Preise Dokumentation API-Referenz Effektive Agenten bauen
Anmelden Kostenlose Testphase starten
Alle Use Cases
Order Management

Handle "where is my order" from Slack

When a team member asks about an order in Slack, Macha pulls up the order details from Shopify and replies in-thread with the full status — tracking, fulfillment, and delivery estimate.

Perfect for internal teams that need quick order lookups without switching to Shopify.

Verwendete Integrationen
Slack Slack Shopify Shopify

So funktioniert's

Slack
Trigger
Slack App Mention

Team member asks about an order

Kunde

@macha what's the status of order #2041?

Macha
Macha
Shopify Look up order

Searching Shopify for order #2041

Macha
Macha

Order #2041 for [email protected]:

• 2x Blue Widget ($29.99 each)

• Shipped via USPS — tracking #9400111

• Estimated delivery: March 7

Trigger und Aktionen

Slack Trigger

App Mention

Slack

Fires when someone @mentions the Macha bot in any channel.

Shopify Aktion

Get Order

Shopify

Look up an order by ID or order number with full line items, fulfillment, and payment status.

Slack Aktion

Reply in Thread

Slack

Post a threaded reply to a specific message in any channel.

Verwandte Use Cases

Auto-resolve order status inquiries

When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.

Zendesk Shopify
Use Case ansehen

Look up order details mid-conversation

While handling a ticket, your agent asks Macha to pull up order details from Shopify. Macha surfaces the order info right in the conversation so the agent can reference it in their reply.

Zendesk Shopify
Use Case ansehen

Notify customers about shipping delays

When a shipping delay is detected in Shopify, Macha proactively creates a Zendesk ticket and sends the customer a personalized update — before they even ask.

Shopify Zendesk Slack
Use Case ansehen

Testen Sie diesen
Workflow heute.

In wenigen Minuten eingerichtet. Kein Code, kein Implementierungsteam. Einfach verbinden und loslegen.

Demo ansehen Kostenlose Testphase starten

500 Freikredite · ohne Zeitlimit, ohne Kreditkarte