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Handle "where is my order" from Slack
When a team member asks about an order in Slack, Macha pulls up the order details from Shopify and replies in-thread with the full status — tracking, fulfillment, and delivery estimate.
Perfect for internal teams that need quick order lookups without switching to Shopify.
Comment ça marche
App Mention
Team member asks about an order
@macha what's the status of order #2041?
Look up order
Searching Shopify for order #2041
Order #2041 for [email protected]:
• 2x Blue Widget ($29.99 each)
• Shipped via USPS — tracking #9400111
• Estimated delivery: March 7
Triggers et actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Get Order
Shopify
Look up an order by ID or order number with full line items, fulfillment, and payment status.
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Cas d'usage liés
Auto-resolve order status inquiries
When a customer asks about their order status, Macha automatically looks up the order in Shopify, checks fulfillment and tracking details, and replies on the ticket — no agent needed.
Look up order details mid-conversation
While handling a ticket, your agent asks Macha to pull up order details from Shopify. Macha surfaces the order info right in the conversation so the agent can reference it in their reply.
Notify customers about shipping delays
When a shipping delay is detected in Shopify, Macha proactively creates a Zendesk ticket and sends the customer a personalized update — before they even ask.
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