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Relay urgent tickets to Slack
When a ticket is marked as urgent in Zendesk, Macha immediately posts a notification to the designated Slack channel with ticket details, customer info, and a direct link.
Ensures urgent issues get immediate team visibility without anyone watching the queue.
仕組み
Ticket Created
Ticket priority is Urgent
Read ticket
Urgent ticket #9102 — customer account compromised
Alert team
Posting to #urgent-support
🚨 Urgent Ticket #9102
• Subject: Account compromised — unauthorized access
• Customer: [email protected]
• Priority: Urgent
• Created: 2 minutes ago
This requires immediate attention — possible security incident.
トリガーとアクション
トリガー
Ticket Created
Zendesk
Ticket priority is Urgent
アクション
Get Ticket
Zendesk
Retrieve full ticket details including conversation history, tags, brand, and requester info.
アクション
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
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