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176 articles in Freshdesk
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How to Forward an Email to an Existing Freshdesk Ticket (and Stop Replies Forking)
How to forward or append an email to an existing Freshdesk ticket using the [#ID] subject rule — why replies fork into new tickets, how threading really works, and the exact settin
How Do You Block Spam in Freshdesk? Spam Action, Domain Rules and CAPTCHA (2026)
Block spam email in Freshdesk: mark tickets as spam, understand the proactive spam filter, auto-route junk with Ticket Creation (Dispatch'r) rules, and block a whole domain — plus
Why Are Freshdesk Emails Going to Spam? How to Fix It with DKIM, SPF and DMARC
Freshdesk replies landing in spam? Fix deliverability with DKIM, SPF, and DMARC on a verified custom domain — exact DNS records, menu paths, and the honest plan/domain gating — plu
Why Is Freshdesk Email Not Working? Causes and Fixes (2026)
Emails not creating tickets, mail not syncing, or replies threading into new tickets? A ranked troubleshooting guide to the most common Freshdesk email failures — with exact menu p
How Do You Set Up SPF, DKIM and a Custom Mailbox in Freshdesk?
A step-by-step guide to SPF, DKIM and custom mailbox setup in Freshdesk: the exact DNS records that keep your support mail out of spam, plus verification steps and where it's plan/
How Do You Connect Office 365 or Gmail to Freshdesk? (2026)
Connect Microsoft 365 or Gmail to Freshdesk over OAuth, handle a shared mailbox the supported way, and fix the reauthorization banner before tickets stop.
How Do You Configure Email in Freshdesk? Support Email, Forwarding and DKIM (2026)
A step-by-step guide to configuring Freshdesk email: add a support mailbox, set a forwarding rule, connect a custom mail server, configure DKIM/SPF, and understand the email-to-tic
How Do You Set Up Email Signatures in Freshdesk? Agent, Global and Dynamic
Set up Freshdesk email signatures the right way: personal agent signatures, a global Agent Reply Template, dynamic placeholders, HTML tips, and where the native feature runs out.
How Do You Set Up Email Notifications in Freshdesk?
Configure Freshdesk agent and requester email notifications: enable the right templates, edit subject and body, insert dynamic placeholders, and see where the native feature stops.
How Do You Add, Deactivate and Manage Agents in Freshdesk? (2026)
A step-by-step guide to adding agents in Freshdesk: invite by email, assign role/group/scope, choose full-time vs occasional (day-pass) seats, and deactivate — not delete — to free
How Do You Change Your Freshdesk Portal URL to a Custom Domain?
A step-by-step guide to changing your Freshdesk portal URL to a custom domain: the Admin path, the CNAME record, the SSL certificate wait, and the SEO/redirect gotchas that break l
How Do You Customize the Freshdesk Customer Portal? Themes, Domain and CSS (2026)
A step-by-step guide to customizing the Freshdesk customer portal: brand colors and logo, themes, a custom domain with CNAME, advanced CSS/layout, and a before/after — plus where t
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