Freshdesk

10 min read· Jul 22, 2026

How to Configure Email in Freshdesk

A step-by-step guide to configuring Freshdesk email: add a support mailbox, set a forwarding rule, connect a custom mail server, configure DKIM/SPF, and understand the email-to-tic

10 min read· Jul 22, 2026

How to Set Up Freshdesk Email Signatures

Set up Freshdesk email signatures the right way: personal agent signatures, a global Agent Reply Template, dynamic placeholders, HTML tips, and where the native feature runs out.

9 min read· Jul 22, 2026

How to Set Up Email Notifications in Freshdesk

Configure Freshdesk agent and requester email notifications: enable the right templates, edit subject and body, insert dynamic placeholders, and see where the native feature stops.

10 min read· Jul 21, 2026

How to Add, Deactivate & Manage Agents in Freshdesk

A step-by-step guide to adding agents in Freshdesk: invite by email, assign role/group/scope, choose full-time vs occasional (day-pass) seats, and deactivate — not delete — to free

10 min read· Jul 21, 2026

How to Change Your Freshdesk Portal URL (Custom Domain)

A step-by-step guide to changing your Freshdesk portal URL to a custom domain: the Admin path, the CNAME record, the SSL certificate wait, and the SEO/redirect gotchas that break l

10 min read· Jul 21, 2026

How to Set Up & Customize the Freshdesk Customer Portal

A step-by-step guide to customizing the Freshdesk customer portal: brand colors and logo, themes, a custom domain with CNAME, advanced CSS/layout, and a before/after — plus where t

9 min read· Jul 21, 2026

How to Set Up Round-Robin Auto-Assignment in Freshdesk

A step-by-step guide to Freshdesk automatic ticket assignment: enable round-robin under Group Properties, compare it to load-based and skill-based routing, and see where each lives

10 min read· Jul 21, 2026

Freshdesk Notifications Not Working: Fixes

Why Freshdesk email notifications silently drop — agent vs requester rules, the 'Notify agents' trap, automation conflicts, and deliverability. A step-by-step fix guide with a deci

10 min read· Jul 21, 2026

How to Export Tickets & Data from Freshdesk

A practical guide to exporting Freshdesk data: CSV/Excel ticket exports, scheduled Analytics exports, the daily ticket-activities JSON feed, and the REST API — plus where each one

10 min read· Jul 20, 2026

How to Merge & Unmerge Tickets in Freshdesk

A step-by-step guide to merging tickets in Freshdesk: choosing the primary ticket, what happens to secondaries, why you can't truly unmerge, and how the Auto Ticket Merger app hand

10 min read· Jul 20, 2026

How to Create Custom Ticket Fields & Forms in Freshdesk

A step-by-step guide to building custom ticket fields and forms in Freshdesk: every field type, dependent fields, dynamic sections, agent-only vs customer-facing settings, plan lim

9 min read· Jul 20, 2026

How to Set Up Canned Responses in Freshdesk

A step-by-step guide to Freshdesk canned responses: build folders, add dynamic placeholders, insert them in a reply, and share them across agents — plus where the native feature st