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Front Search Explained (2026): Operators, Filters & the in:comments Gotcha
How Front search works: the full operator list, the in:comments gotcha (comments and trash aren't searched by default), is:trashed / is:spam scopes, exact phrases and exclusions, a
Front Live Translation Explained (2026): Inbound & Outbound
How Front's AI Translate works: inbound detect-and-translate banners, outbound composer translation, supported languages, the 1500/day limit, where it surfaces, and the global-supp
Front Analytics & Reporting Explained (2026)
How Front analytics works: the Workload, Team performance, Tags, Resolution and Time goals (SLA) reports, 'new conversations' vs 'resolutions', what's plan-gated, and the sequence-
Front AI Explained (2026): Autopilot, AI Compose & Summarize
An honest map of native Front AI: Autopilot the AI agent add-on, Copilot's AI Compose and Summarize, Smart QA and Topics, the discontinued AI Answers, per-resolution pricing, and w
Front Sequences Explained (Outbound Email Automation)
How Front sequences work: multi-stage outbound email, {{ }} personalization, auto-follow-up, stop-on-reply, the 200-recipient and 10-stage limits, the personal-channel requirement,
Front Knowledge Base Explained (Help Center for Teams)
How Front's knowledge base works: article structure, the draft/publish flow, categories and sections, multilingual help centers, feeding self-service and AI grounding — plus where
Front SLA Rules Explained (Response-Time Targets)
How Front SLA (time goal) rules work: reply vs resolution time goals, business hours, breach tags and escalation, and why formal SLA-attainment reporting is gated to larger (50+ se
Front Chat Explained: The Live Chat Widget for Websites
How Front Chat works: creating the chat inbox, installing the widget, customizing appearance, offline behavior, verified vs anonymous visitors, and how a chat becomes a conversatio
Front Contacts & CRM Explained (Is Front a CRM?)
How Front's contact records, custom fields, accounts, and CRM sync (HubSpot/Salesforce) actually work — including the one-way sync gotchas — and the honest verdict on whether Front
Front Signatures Explained (Personal, Team & Dynamic)
How Front signatures work: personal vs shared/team signatures, dynamic variables like {{user.name}}, HTML tips, per-channel defaults, plan notes, and where the native feature stops
Front Message Templates & Canned Answers Explained
How Front message templates work: creating canned answers, dynamic variables, personal vs shared (team) templates, inserting from the composer with '/', folders, and where the nati
Front Drafts & Shared Drafts Explained (Collaborative Replies)
How Front shared drafts work: share a reply for review, co-edit in real time, @mention for approval, and why shared drafts are a Front-unique feature with no ticketing equivalent.
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