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109 articles in Gorgias
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How to Integrate Yotpo with Gorgias (Reviews & Loyalty)
A step-by-step guide to connecting Yotpo Reviews and Loyalty & Referrals to Gorgias: what the customer-sidebar widget shows, comping points from a ticket, review moderation handoff
How to Integrate Recharge with Gorgias (Subscriptions)
A step-by-step guide to connecting Recharge to Gorgias: subscription data in the ticket sidebar, cancel/skip/swap actions from a ticket, macro variables, plan and Shopify requireme
How to Build a Self-Service Flow in Gorgias
A step-by-step guide to building a self-service Flow in Gorgias AI Agent: a concrete WISMO and returns automation with order-action steps, handoff rules, the Shopify gating, and wh
How to Set Up the Gorgias Chat Widget on Shopify
A step-by-step guide to installing the Gorgias chat widget on your Shopify storefront: connect a store, quick vs manual install, appearance, targeting, online/offline behaviour, an
How to Set Up Chat Campaigns in Gorgias
A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a
How to Set Up CSAT Surveys in Gorgias
A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s
How to Set Up Auto-Close & Reopen Rules in Gorgias
A step-by-step guide to Gorgias automation: build an auto-close rule with exclusion and always-apply lists, understand reopen-on-reply windows, snooze-and-reopen rules, and how to
How to Set Up Tags & Auto-Tagging in Gorgias
A step-by-step guide to Gorgias tags: design a clean tag taxonomy, build auto-tag Rules by keyword and intent, sort tickets into tag-based Views, and see where the native feature s
How to Set Up Business Hours & SLAs in Gorgias
A step-by-step guide to configuring Gorgias business hours and SLA policies: multi-timezone hours, holiday coverage, first-response and resolution targets, pausing timers, and trac
One AI Layer, Four Helpdesks: Zendesk, Freshdesk, Gorgias & Front
Macha is one AI agent layer that connects to Zendesk, Freshdesk, Gorgias and Front. A connector-by-connector look at what each helpdesk integration can actually do.
How to Set Up an Auto-Responder in Gorgias
A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ
How to Set Up Rules in Gorgias (with Real Examples)
A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab
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