Gorgias

10 min read· Jul 17, 2026

How to Create Views in Gorgias (Team & Personal)

A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t

13 min read· Jul 17, 2026

AI Support for Shopify-Native Teams: Gorgias + Shopify, Together

AI customer support for Shopify: compare native Gorgias AI, helpdesk-native agents, and cross-tool layers — then connect Gorgias + Shopify to Macha for real WISMO resolution.

10 min read· Jul 17, 2026

How to Connect Gorgias to Macha and Automate Ticket Replies

Step-by-step: connect Gorgias to Macha with an API key, wire up webhook triggers, and build an AI agent that drafts and sends ticket replies.

2 min read· Jul 17, 2026

Two New Helpdesks: Gorgias and Front Join Macha

Macha now connects to Gorgias and Front, bringing the count to four helpdesks alongside Zendesk and Freshdesk. 15 tools each, API-key setup, webhook triggers, and built-in agent te

10 min read· Jul 16, 2026

The Macha × Gorgias Integration: What Your AI Agent Can Actually Do

How Macha layers AI agents on top of Gorgias: 15 tools across tickets, customers, macros, tags and team routing, API-key setup in minutes, and webhook triggers for autonomous repli

16 min read· Jul 16, 2026

Gorgias AI Agent & Automate: The Complete Guide (2026)

How Gorgias's AI suite works in 2026 — AI Agent, Automate flows, Auto-QA, Shopify actions, the per-resolution pricing and the helpdesk-ticket double-count, real-user sentiment, and

10 min read· Jul 16, 2026

Gorgias Ticketing vs a CRM: What Data Lives Where

A practical data-model breakdown of Gorgias: what lives on the contact vs pulled from Shopify vs stamped on the ticket — customer fields, order data, tags — and where the boundary

9 min read· Jul 16, 2026

Gorgias Revenue Statistics Explained (Support-Driven Sales)

How Gorgias Revenue statistics attribute sales to support: converted tickets, conversion rate, total sales from support, the 3-day window, refunds, Shopify gating, and where it bre

10 min read· Jul 16, 2026

Gorgias Channels Explained (Email, Chat, Social, SMS, Voice)

The full Gorgias multichannel map: how email, chat, Facebook/Instagram, SMS and Voice each become a ticket, the exact Settings paths, per-channel quirks, and where the native setup

9 min read· Jul 16, 2026

Gorgias API Explained (Auth, Rate Limits & Endpoints)

A reference to the Gorgias REST API: HTTP Basic auth, the leaky-bucket rate limits (40 vs 80 req/20s), core endpoints, HTTP-integration webhooks, and where it's Shopify- or plan-ga

9 min read· Jul 16, 2026

Gorgias Side Conversations & Internal Notes Explained

How to collaborate inside a Gorgias ticket: internal notes, @mentions with in-app and email notifications, and forwarding to vendors or 3PLs — plus where the native feature stops.

10 min read· Jul 16, 2026

Gorgias Help Center Explained (Knowledge Base for Ecommerce)

How the Gorgias Help Center works: article and category structure, theming and layout, multilingual setup, ecommerce embedding, and how it feeds self-service and AI grounding — plu