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135 articles in Gorgias
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What Are Gorgias Automate and Convert, and What Do They Cost in 2026?
A plain guide to Gorgias' two paid add-ons: Automate (AI Agent / self-service) and Convert (on-site conversion campaigns) — what each does, how each is billed, the Shopify gating,
What Are the Gorgias User Roles and Permissions? Roles, Teams and Seats (2026)
A clear guide to Gorgias users and seats: the six roles from Observer to Account Owner, how Teams scope assignment, the seat-vs-ticket billing model, and where the native permissio
How Do You Set Up the Gorgias Chat Widget? Appearance, Campaigns and Offline Mode
How to configure the Gorgias chat widget: brand appearance, launcher position, page targeting, proactive chat campaigns, and offline capture — with plan gating and where the native
How Does CSAT Work in Gorgias? Satisfaction Survey Setup, Rules and Benchmarks (2026)
How Gorgias CSAT works: when the satisfaction survey fires, the star rating, which channels get it, where scores surface in Statistics, ecommerce benchmarks, and where the native f
What Does a Gorgias Customer Profile Show? Contacts, Timeline, Fields and Merging (2026)
How Gorgias contacts and customer profiles actually work: merged identities, the order-linked customer timeline, customer fields, plus where the native profile stops and an AI laye
How Do SLAs and Business Hours Work in Gorgias? (2026)
How Gorgias SLAs work: first-response and resolution targets, per-channel policies for Email/Chat/Social/Voice, pausing timers outside business hours, how breaches surface — and th
What Does the Gorgias Customer Sidebar Show? Shopify Order Widget Explained (2026)
How the Gorgias right-rail works: ticket details, customer fields, and the live Shopify order widget — order history, fulfillment, refunds and subscription data — plus where it sto
How Do Auto-Responders Work in Gorgias in 2026? Auto-Reply, Out-of-Office and Auto-Close Rules
How Gorgias handles automated replies (first-response auto-replies, out-of-office messages, and auto-close) through Rules, plus loop-avoidance guardrails and where the native fea
How Does Gorgias Reporting Work? Analytics, CSAT and Revenue Stats Explained (2026)
A clear walkthrough of Gorgias Statistics: the Support Performance reports, CSAT and agent metrics, custom Dashboards, what revenue stats need, and where native reporting stops.
What Are Gorgias Flows and How Are They Billed? (2026)
How Gorgias Flows work: the no-code flow builder, Quick Responses, decision branches, the channels they run on, the Automate add-on and Shopify gating, and where Flows stop.
How Does Gorgias Self-Service Work? Help Center and Order Management (2026)
How Gorgias self-service works: a free Help Center, order-management flows for track/return/cancel, the AI Agent add-on gating, deflection mechanics, and where it stops.
How Do Gorgias Rules Work? Triggers, Conditions and Actions (2026)
How Gorgias Rules work: the WHEN/IF/THEN model, the six triggers, condition logic, every THEN action, rule execution order, and how Rules differ from Flows and Automate.
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