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How to Set Up the Gorgias Chat Widget on Shopify
A step-by-step guide to installing the Gorgias chat widget on your Shopify storefront: connect a store, quick vs manual install, appearance, targeting, online/offline behaviour, an
How to Set Up a Knowledge Base in Front (2026): A Step-by-Step Guide
Set up a Front knowledge base: enable the help center, structure categories and articles, publish, add a custom domain, go multilingual — and feed self-service plus AI grounding.
How to Set Up Chat Campaigns in Gorgias
A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a
How to Set Up Message Templates in Front (2026)
A step-by-step guide to Front message templates: build folders, add dynamic variables like {{recipient.first_name}}, choose personal vs shared, insert in a reply, and keep tone con
How to Set Up CSAT Surveys in Gorgias
A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s
How to Set Up the Front Chat Widget on Your Website (2026)
Step-by-step: create a Front Chat channel, paste the FrontChat embed snippet before </body>, set appearance and online hours, route chats by URL, and turn every chat into an assign
How to Set Up Auto-Close & Reopen Rules in Gorgias
A step-by-step guide to Gorgias automation: build an auto-close rule with exclusion and always-apply lists, understand reopen-on-reply windows, snooze-and-reopen rules, and how to
How to Set Up Front Analytics & Reports (2026)
A step-by-step guide to Front analytics: build the Workload, Resolution and Time goals reports that matter (FRT, resolution, SLA %, teammate load), read the widgets, schedule CSV e
How to Set Up Tags & Auto-Tagging in Gorgias
A step-by-step guide to Gorgias tags: design a clean tag taxonomy, build auto-tag Rules by keyword and intent, sort tickets into tag-based Views, and see where the native feature s
How to Set Up Sequences in Front (2026): Outbound Automation, Step by Step
Step-by-step guide to Front sequences: build a multi-step outbound sequence, add per-stage delays and personalization variables, upload CSV recipients, use stop-on-reply, and avoid
How to Set Up Business Hours & SLAs in Gorgias
A step-by-step guide to configuring Gorgias business hours and SLA policies: multi-timezone hours, holiday coverage, first-response and resolution targets, pausing timers, and trac
How to Set Up Rules in Front (with Real Examples)
A step-by-step guide to Front rules: build a real auto-tag, round-robin assignment, auto-reply and SLA rule, plus a starter triage set and a rule-order / stop-processing decision t
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