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255 articles in Zendesk
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Which Zendesk Metrics Should Support Teams Track in 2026?
A plain-English guide to the Zendesk metrics that actually matter — reply and resolution times, CSAT, volume, reopens, and AI deflection — how Zendesk measures each, and the trap t
What Are Zendesk Custom Fields? Types, Users and Organizations (2026)
A deep dive on Zendesk custom fields: all eleven custom ticket field types, which ones generate tags, custom user and organization fields, conditional and required settings, limits
What Is Zendesk Explore? Reports, Dashboards and Plan Limits Explained (2026)
A plain-English guide to Zendesk Explore — prebuilt vs custom dashboards, datasets, metrics vs attributes, the query builder, sharing, live dashboards, and plan limits.
What Are Zendesk Sunshine Conversations? The Messaging API Explained (2026)
A plain-English guide to Zendesk Sunshine Conversations — the omnichannel messaging API behind Zendesk Messaging, who actually needs it, key concepts, and how its MAU pricing works
Zendesk Live Chat vs Messaging: What's the Difference, and How Do You Migrate Before 2028?
Zendesk Chat retires January 31, 2028. The real differences from messaging, what the migration wizard moves, and the checklist to run before you switch.
What Is the Zendesk Web Widget? Classic vs Messaging, Setup and Tips (2026)
A plain-English guide to the Zendesk Web Widget — what it does, the difference between Web Widget (Classic) and the newer messaging widget, how to install it, and how to configure
Zendesk AI Agents vs. Answer Bot: What Changed in 2026?
Zendesk replaced Answer Bot with AI agents — here's what actually changed: retrieval-based deflection vs. generative resolution, the Essential/Advanced tiers, the mid-2026 consolid
What Is Zendesk Copilot? Features, Pricing and Limits (2026)
A plain-English guide to Zendesk Copilot — the agent-assist AI that helps human agents work faster. What it does, how it shows up in the workspace, what the add-on costs, and how i
What Happened to Zendesk Answer Bot? The Move to AI Agents Explained (2026)
What Zendesk Answer Bot was, how its article recommendations and deflection worked, and why Zendesk renamed it — first to 'bots,' then folded it into AI agents. The full history fo
How Do Zendesk Help Center Themes Work? Copenhagen, Custom Themes and Plans (2026)
How Zendesk Help Center theming actually works — the Copenhagen theme, no-code branding, custom themes with Curlybars and HTML/CSS/JS, marketplace themes, multiple/live themes, and
What Are Content Blocks in Zendesk and Which Plans Include Them? (2026)
What Zendesk content blocks are, how they work, which plans include them, and how to use reusable content to keep your knowledge base consistent — a plain-English guide.
What's the Difference Between Zendesk Guide, Help Center and Knowledge Base?
Guide, Help Center, and knowledge base are three different things in Zendesk — the engine, the site, and the articles section. A short, definitive guide to which word means what.
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