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Automate Shopify Support Tickets: Macha's New Shopify Connector Reads Orders, Customers, and Refunds
Macha's new Shopify connector lets your AI agents automate Shopify support tickets — order status, stock, cancellations, refunds — inside your existing helpdesk.
Scheduled Triggers: Your Agents Now Run on a Clock
Macha's scheduled triggers run your AI agents on a clock — hourly, daily, or custom cron. Daily Slack summaries, weekly reports, KB syncs, with guardrails.
Sub-Agents Are Here: Build a Team of Specialist AI Agents
Macha sub-agents let one AI agent delegate to specialists — each with its own tools, model and knowledge. Build a multi-agent support team that triages, looks up orders, and escala
Introducing the AI Tool Builder: Connect Any API to Your Agents by Chatting
Macha's AI Tool Builder connects any REST API to your agents from a chat — describe the API, paste credentials, and it discovers endpoints, tests them, and builds tools.
Macha in 2026 So Far: A Feature-by-Feature Recap
Every major Macha release from February to June 2026 — AI Agent Builder, sub-agents, Studies, scheduled triggers, Gorgias & Front, and the model lineup, in one recap.
What's New in Macha — June 2026: Studies Reports, Agent Evaluation, Gorgias & Front, and Cheaper Models
June 2026 in Macha: Studies report charts, Agent Evaluation, Gorgias & Front connectors, and cheaper GPT-5 credits — a full rundown with screenshots.
What's New in Macha — May 2026: Zendesk Routing, Studies & Credit Top-Ups
May 2026 in Macha: route Zendesk tickets to groups, set ticket type, run Studies (batch AI analysis), and buy one-time credit top-up packs. The full rundown.
Macha March 2026 Update: Triggers, Sub-Agents, Freshdesk & Shopify
March 2026 shipped autonomous triggers, scheduled agent runs, sub-agent delegation, and Freshdesk + Shopify connectors. A clear changelog roundup with real screenshots.
What's New in Macha — February 2026: Agent Data Sources & Credit Billing
Macha's February 22, 2026 release shipped agent data sources (knowledge base + live Google/Notion connectors) and credit-based billing with usage alerts. Here's what changed.
How to Surface Daily and Weekly Trending Support Topics (Automatically)
Spot trending support topics before they flood the queue. Use Macha's scheduled agents to post real-time spike alerts to Slack and weekly topic breakdowns from your tickets.
Collect Customer Feedback Post-Resolution (Automatically) on Zendesk
Auto-send a personalized feedback request when a Zendesk ticket is solved — and log it on the ticket. How to build a post-resolution feedback agent in Macha.
Generate Weekly Support Reports as Spreadsheets — Automatically
Stop building the Monday report by hand. Have a Macha agent pull a week of Zendesk tickets, compile the metrics, and generate a formatted Excel report on a schedule.
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