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Auto-Document Resolved Issues as Runbooks
Turn every resolved ticket into a Confluence runbook automatically. Macha reads the solved conversation, checks for duplicates, and writes structured docs — no recording, no human.
Sync Resolved-Ticket Insights to Notion (Automatically)
Auto-extract issue type, resolution, and sentiment from every solved Zendesk ticket and log it to a Notion database — no manual tagging. Here's the build.
Draft Ticket Replies Using Google Docs Context
Let a Macha agent read the ticket, pull the right Google Doc (and Notion page), and draft an accurate reply as an internal note your agents approve before it sends.
Keep Your AI Knowledge Base Synced Across Every Source
Keep one AI knowledge base in sync across Zendesk Help Center, Notion, and Google Docs — so your agents answer from the latest version, never a stale copy.
Auto-Suggest Knowledge Base Articles in Slack with an AI Agent
Build a Slack knowledge base bot with Macha that searches your Zendesk Help Center and Notion wiki, then replies in-thread with the article and the answer.
Surface Relevant Help Center Articles During Chat
Give support agents ranked Help Center articles mid-conversation. How a Macha agent searches your knowledge — and Notion, Confluence and Google Drive — and hands back the right lin
Internal Knowledge Base Search for Support Agents: Find the Answer Inside the Ticket
Let a support agent ask one question and have Macha search your Google Docs and Notion, then surface the exact internal answer right inside the ticket.
Answer Policy Questions from a Notion Wiki — Automatically, on the Ticket
Turn your internal Notion wiki into live support answers. Macha searches Notion, drafts an accurate policy reply, and posts it on the ticket in your helpdesk.
Guide New Customers Through Setup in Slack with an AI Agent
Build an AI agent that welcomes new customers in a shared Slack channel, pulls setup guides from Notion and Google Docs, and answers questions in-thread — at scale.
Relay Urgent Tickets to Slack: Real-Time Alerts Your Team Can't Miss
Relay urgent support tickets to Slack the moment they land — with an AI agent that reads the ticket, summarizes it, and posts a rich alert your team can act on.
Route Slack Questions to the Right Channel — Automatically
Stop questions landing in the wrong Slack channel. Build a Macha agent that reads the message, picks the right channel, redirects the poster, and cross-posts with context.
Notify Your Team of Trending Support Topics (Before the Flood)
Catch spiking support topics early. A scheduled Macha agent reads your Zendesk queue hourly and pings Slack the moment one topic surges — outage, bug, or trend.
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