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How to Set Up an Auto-Responder in Gorgias
A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ
How to Set Up a Shared Inbox in Front (2026): Step-by-Step
A step-by-step walkthrough: create a team inbox in Front, connect an email channel (Gmail/Office 365/SMTP), add teammates, set permissions, and write your first routing rule — plus
Best Customer Support Software (2026)
The best customer support software in 2026, sorted by category — live chat, shared inbox, ticketing help desks, ecommerce and CRM-unified — with pricing, G2 + Capterra ratings, att
Reading PDF, DOCX & XLSX Attachments on Freshdesk Tickets
Freshdesk can't read inside ticket attachments. Macha's AI agents extract text from PDF, DOCX, XLSX, CSV and TXT files so they resolve tickets faster.
How to Set Up Rules in Gorgias (with Real Examples)
A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab
How to Set Up SLA Rules in Front (2026): A Step-by-Step Guide
Set reply-time goals in Front step by step: a 1-hour reply time goal within business hours, a breach condition, breach tags and escalation — plus where SLA reporting is gated and t
Best Live Chat Software (2026): Top Tools Compared
The best live chat software for 2026 — Intercom, Tidio, Crisp, Gorgias, Zendesk, Freshchat, Help Scout, LiveChat, Drift and Front compared on chat features, AI bots, real pricing,
5 Freshdesk Workflows You Can Fully Automate With AI
Five Freshdesk workflows an AI agent can run end-to-end — triage, KB auto-resolution, order status, refunds, and reporting — with real screenshots and honest limits.
How to Create Views in Gorgias (Team & Personal)
A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t
How to Set Up Tags & Auto-Tagging in Front (2026)
A step-by-step guide to Front tags: design a tag taxonomy, create tags, auto-tag conversations with rules by keyword or sender, require tagging, report on tags, and add an AI layer
Best AI Agents for Customer Support (2026)
The best AI agents for customer support in 2026 — Intercom Fin, Decagon, Sierra, Ada, Zendesk AI agents, Forethought, eesel, My AskAI and Macha. Resolution approach, connectors, pr
How to Connect Freshdesk to Macha and Automate Ticket Responses
Connect Freshdesk to Macha in minutes, build an AI agent on your own tools, and fire it on every new ticket with a webhook. A full setup walkthrough.
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