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Handle Subscription & Billing Questions with an AI Agent
Give your support agents complete billing context: Macha pulls Stripe customer + payment data and Notion plan docs, then drafts an accurate reply — inside Zendesk.
Resolve Duplicate-Charge Complaints Automatically (Without Refunding the Wrong Thing)
How a Macha AI agent checks Stripe, tells a real duplicate from an auth hold, refunds the extra charge, and replies on the Zendesk ticket — without refunding the wrong thing.
Look Up a Customer's Payment History Without Leaving the Ticket
Give support agents instant billing context: Macha pulls a customer's full Stripe payment history into the ticket — amounts, dates, statuses, cards — on request.
How to Handle Order-Cancellation Requests (Without an Agent Touching the Order)
Order cancellations are ~15% of ecommerce tickets. See how a Macha agent checks Shopify, verifies Stripe payment, drafts the reply, and waits for one click.
How to Answer Product Availability Questions Automatically (Without Guessing at Stock)
Stop copy-pasting stock answers. Build a Macha agent that checks live Shopify inventory and replies to “is it in stock?” tickets in your Zendesk — accurately, in seconds.
How to Notify Customers About Shipping Delays — Automatically
When a Shopify order falls behind, Macha can post a proactive Zendesk update and alert your team in Slack — before the customer asks. Here's exactly how to build it.
Look Up Order Details Mid-Conversation, Without Leaving Your Helpdesk
Let agents ask Macha for a Shopify order mid-conversation. Get the customer, items, fulfillment, and tracking surfaced inside Zendesk — no tab-switching, no copy-paste.
Handle "Where Is My Order?" Right Inside Slack
Let your team ask "where's order #2041?" in Slack and get the Shopify status, tracking, and ETA back in-thread — no tab-switching. How to build the agent in Macha.
Sub-Agent Runs, Now Fully Visible in Chat: Multi-Agent Observability Without the Setup
Macha now shows every sub-agent run inside the chat — system prompt, every tool call, every result, the final reply. Multi-agent observability with zero setup.
Debounce on Every Trigger: Taming Event Storms Before They Hit Your Agents
Macha now puts a debounce chip on every event-driven trigger — Zendesk, Freshdesk, Slack. Batch rapid events so your AI agents fire once, not ten times.
Data-Driven Onboarding: A Welcome Conversation That Uses Your Real Data
Data-driven onboarding done right: Macha's welcome chat reads your connected tools and references real tickets, payments, and conversations from second one.
Credit Top-Up Packs: Buying Credits Beyond Your Monthly Allowance
Run low on credits mid-cycle? Macha's one-time top-up packs add credits on top of your monthly allowance — they never expire, and you only spend them after your plan credits run ou
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