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How to Reply to Freshdesk Tickets Using Knowledge Base Articles (Automatically)
Three ways to reply to Freshdesk tickets from your knowledge base — built-in Suggested Solutions, Freddy AI, and an AI agent that drafts the reply and updates the ticket.
How to Set Up Chat Campaigns in Gorgias
A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a
How to Set Up Message Templates in Front (2026)
A step-by-step guide to Front message templates: build folders, add dynamic variables like {{recipient.first_name}}, choose personal vs shared, insert in a reply, and keep tone con
AI Chatbot Platforms Compared (2026): The Top Tools
A balanced 2026 roundup of the top AI chatbot platforms — ready-made support agents (Intercom Fin, Macha, Ada, Zendesk AI) and chatbot builder/dev platforms (Voiceflow, Botpress, D
Handle Freshdesk Ticket Escalations Automatically
Freshdesk routes an escalated ticket but doesn't prep it. Macha gathers context, searches your KB, posts an internal note, and alerts Slack — automatically.
How to Set Up CSAT Surveys in Gorgias
A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s
How to Set Up the Front Chat Widget on Your Website (2026)
Step-by-step: create a Front Chat channel, paste the FrontChat embed snippet before </body>, set appearance and online hours, route chats by URL, and turn every chat into an assign
Best Knowledge Base Software (2026): Top Help Center & Internal KB Tools Compared
The best knowledge base software in 2026 — Zendesk Guide, Freshworks KB, Help Scout Docs, Intercom, Notion, Guru, Confluence, Document360, Tettra and Helpjuice — compared on capabi
Add Internal Notes With Context on Freshdesk Tickets (Automatically)
Freshdesk internal notes are agent-only comments. Here's how they work, how native automation adds static notes, and how Macha's AI agent writes a context-rich note on every ticket
How to Set Up Auto-Close & Reopen Rules in Gorgias
A step-by-step guide to Gorgias automation: build an auto-close rule with exclusion and always-apply lists, understand reopen-on-reply windows, snooze-and-reopen rules, and how to
How to Set Up Front Analytics & Reports (2026)
A step-by-step guide to Front analytics: build the Workload, Resolution and Time goals reports that matter (FRT, resolution, SLA %, teammate load), read the widgets, schedule CSV e
Best Shared Inbox Software (2026)
The best shared inbox software in 2026 — Front, Help Scout, Missive, Hiver, Gmelius, Zendesk, Freshdesk, Intercom, Gorgias and native Google/Outlook mailboxes — with real G2/Capter
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