AI Agents

8 min read· May 11, 2026

How to Automate Where Is My Order (WISMO) Responses with AI

WISMO tickets make up 30-50% of e-commerce support volume. Here's how to automate them end-to-end.

5 min read· May 11, 2026

Using Zendesk Custom Fields with AI Agents for Smarter Automation

Your order numbers, brands, and languages live in custom fields — now your AI agent can read them directly.

7 min read· May 11, 2026

How to Set Up AI Agents That Respond Automatically to Zendesk Tickets

From trigger to response in under 60 seconds — no human in the loop.

6 min read· May 11, 2026

Building Custom API Tools for AI Agents: A Practical Guide

Connect any REST API to your AI agent in 5 minutes — no code, just a URL template and parameters.

5 min read· May 11, 2026

Choosing the Right AI Model for Your Support Agents

GPT-5 Mini vs Claude Sonnet vs Llama — which model should your support agent use?

5 min read· May 11, 2026

GPT-5.4 Mini Is Here: What It Means for AI-Powered Customer Support

OpenAI's latest mini model brings a 400K context window and stronger reasoning at just 1.25 credits per message.

4 min read· May 11, 2026

Why Context Window Size Matters for AI Support Agents

128K vs 400K vs 200K tokens — what these numbers actually mean for your support team.

7 minutes· Feb 2, 2026

The Knowledge Base That Updates Itself: How Past Tickets AI Solves Documentation's Biggest Challenge

Stop manually updating your knowledge base. Past Tickets AI automatically transforms solved Zendesk tickets into searchable documentation, keeping your knowledge current as your product evolves. Perfe

8 minutes· Feb 2, 2026

How AI Knowledge Base by Macha Brings All Your Knowledge Sources Into Zendesk

Stop wasting 1.8 hours daily searching for info. AI Knowledge Base unifies Help Center, Notion, Confluence, Shopify & more in Zendesk. AI suggestions + natural language search. $15/mo flat.

16 minutes· Jan 15, 2026

7 Best Zendesk AI Copilot Apps for Agents in 2026: Complete Comparison Guide

Compare the top 7 Zendesk AI Copilot tools for 2025. Detailed pricing breakdown, feature comparison, and real recommendations to help your support team work faster. Includes Macha AI, Stylo, SwiftCX,

12 minutes· Jan 12, 2026

Zendesk AI Pricing: Complete Breakdown by Plan (2026)

Complete Zendesk AI pricing guide. Get exact costs for AI agents, Copilot, automated resolutions & add-ons across Support Team, Suite Team, Professional & Enterprise plans.

18 minutes· Jan 12, 2026

The Complete Guide to Zendesk AI: Features, Pricing & Everything You Need to Know (2026)

Confused about Zendesk AI pricing and features? This comprehensive guide covers AI Agents, Copilot, implementation, and cost-effective alternatives for 2026.