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176 articles in Freshdesk
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How Does the Freshdesk Marketplace Work? Apps vs Custom Apps (2026)
How the Freshdesk Marketplace works — installing public apps, building account-private custom apps, install scopes, plan gating, and where the app model runs out of road.
Freshdesk Dashboards Explained (2026): Built-in, Team and TV Wallboards, and Why Counts Look Wrong
Freshdesk dashboards in full: the built-in boards, building a team dashboard, widget limits, running one as a TV wallboard, and why the ticket counts disagree.
Which Freshdesk Plans Have Custom Reports? Widgets, Metrics and Limits (2026)
How to build custom-report widgets in Freshdesk Analytics, a plain-English metrics glossary, scheduling and export, plan gating from Pro onward, and where the native analytics stop
How Does Freshdesk Email Work? Mailboxes, Signatures, Templates and Threading
A reference on Freshdesk email: how support mailboxes turn into tickets, agent signatures, reply templates, how threading works, and the advanced email settings that control it all
Freshchat vs Freshdesk: What's the Difference? (2026)
Freshchat is real-time chat; Freshdesk is ticketing. Here's what each Freshworks product is for, where they overlap, how the native integration links them, and how to choose.
How Do Freshdesk Agent Shifts, Statuses and Out-of-Office Work? (2026)
How Freshdesk agent availability works: default and custom agent statuses, agent shifts, out-of-office handling, and how availability drives ticket assignment — plus the plan gatin
How Do Freshdesk Groups Work? Business Hours, SLAs and Routing (2026)
How Freshdesk groups actually work: group vs team, business hours per group, group-based SLA and automation, the round-robin/load-based/skill-based routing choice, and where the na
How Do Freshdesk Agent Roles and Ticket Scopes Work? (2026)
How Freshdesk agent roles and ticket scope actually work: full-time vs occasional agents, default and custom roles, global/group/restricted scope, a decision table, and where the n
How Does Freshdesk Ticket Assignment Work? Round-Robin vs Load-Balanced vs Skill-Based (2026)
The three Freshdesk automatic routing engines compared — round-robin, load-balanced, and skill-based — with exact menu paths, plan gating, a decision table, and where each one brea
How Do Freshdesk Portal Themes Work? Plans, Liquid and Templates (2026)
How Freshdesk portal themes and templates work: the theme gallery, Clone & Edit, basic vs advanced CSS/Liquid customization, the 17 editable pages, multi-product portals, and where
What Are Freshdesk Ticket Views? Default, Personal and Shared Views Explained
How Freshdesk ticket views work: the default/system views, building filtered custom views, sharing scope (Just me vs All agents), layout and export controls, and where the native f
How Does Freshdesk Time Tracking Work? Billable Hours and Timesheets (2026)
How Freshdesk time tracking works: manual vs automatic timers, the billable toggle, the Time Sheet Summary report and CSV/PDF export, plan gating, and where the native feature stop
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