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177 articles in Freshdesk
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How to Set Up a Webhook in Freshdesk
A step-by-step guide to building a Trigger Webhook action in a Freshdesk automation rule: request type, callback URL, authentication, JSON body templating, and testing with a reque
The Best Freshdesk Marketplace Apps (2026)
A curated guide to the best Freshdesk Marketplace apps in 2026, grouped by the job to be done: time tracking, telephony, CRM sync, and QA/CSAT — plus how to install them and where
Freshdesk Metrics That Matter (and How to Track Them)
The Freshdesk metrics worth tracking — first response time, resolution time, CSAT, SLA% and deflection — with exact Analytics definitions, sensible benchmarks, and where the native
How to Customize Your Freshdesk Dashboard
A step-by-step guide to customizing your Freshdesk dashboard: build a team dashboard, add and arrange widgets, set filters, and share it with a group — plus where the native featur
How to Run & Build Reports in Freshdesk
A step-by-step guide to Freshdesk reports: run curated reports, build custom ones, apply filters, read the widgets, and know the plan gating — plus where native analytics stops.
How to Schedule & Export Reports in Freshdesk
Step-by-step guide to exporting and scheduling Freshdesk Analytics reports: export-to-email, recurring email schedules, PDF vs CSV vs XLSX, plan gating, and where the native featur
Freshdesk: Forward an Email to an Existing Ticket (How & Fixes)
How to forward or append an email to an existing Freshdesk ticket using the [#ID] subject rule — why replies fork into new tickets, how threading really works, and the exact settin
How to Block Spam & Set Email Rules in Freshdesk
Block spam email in Freshdesk: mark tickets as spam, understand the proactive spam filter, auto-route junk with Ticket Creation (Dispatch'r) rules, and block a whole domain — plus
Freshdesk Emails Going to Spam: How to Fix
Freshdesk replies landing in spam? Fix deliverability with DKIM, SPF, and DMARC on a verified custom domain — exact DNS records, menu paths, and the honest plan/domain gating — plu
Freshdesk Email Not Working: Causes & Fixes
Emails not creating tickets, mail not syncing, or replies threading into new tickets? A ranked troubleshooting guide to the most common Freshdesk email failures — with exact menu p
How to Set Up SPF, DKIM & a Custom Mailbox in Freshdesk
A step-by-step guide to SPF, DKIM and custom mailbox setup in Freshdesk: the exact DNS records that keep your support mail out of spam, plus verification steps and where it's plan/
How to Connect Office 365 / Gmail to Freshdesk
Step-by-step guide to connecting a Microsoft Office 365 or Google Workspace mailbox to Freshdesk over OAuth — native mailbox vs forwarding, incoming/outgoing options, plan limits,
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