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102 articles in Front
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How to Set Up Tags & Auto-Tagging in Front (2026)
A step-by-step guide to Front tags: design a tag taxonomy, create tags, auto-tag conversations with rules by keyword or sender, require tagging, report on tags, and add an AI layer
How to Set Up Round-Robin Assignment in Front (2026)
Step-by-step: set up round-robin (and load-balanced) auto-assignment in Front with a rule, gate on availability, and cap conversations per teammate. Which to pick and where it brea
How to Build an AI Agent for Front (2026)
Build an AI agent for Front — the Front API path (conversations, comments, tags) with code, the production work it takes, and the fastest route: a native Front connector that reads
Two New Helpdesks: Gorgias and Front Join Macha
Macha now connects to Gorgias and Front, bringing the count to four helpdesks alongside Zendesk and Freshdesk. 15 tools each, API-key setup, webhook triggers, and built-in agent te
Smart Routing in Front: AI Tagging, Teammate Assignment & @mention Comments
How Macha's Front connector reads each conversation, tags it for routing, assigns the right teammate, and posts an @mention internal comment — AI routing on top of your Front inbox
How to Connect Front to an AI Agent (Macha) and Route Conversations
Connect Front to Macha with an API token, then build AI agents that triage, tag, assign, and reply across your shared inbox. A full setup walkthrough.
The Macha × Front Integration: AI Agents for Shared-Inbox Teams
How Macha layers AI agents on top of Front: 15 tools across conversations, contacts, custom fields, tags and teammate routing, API-token setup in minutes, webhook triggers, and @me
Front Snooze, Reminders & Follow-Ups Explained (Never Drop a Thread)
How Front's follow-up system works: snooze-until, reminders, Send & Snooze, custom snooze times, and auto-follow-up rules — the workflow that stops threads slipping through the cra
Front Collision Detection & Presence Explained (2026)
How Front's real-time collision detection and presence work: seeing who's viewing or replying, the participants menu, teammate status colors, shared drafts, and how they stop two p
Front Teammates, Teams & Permissions Explained (2026)
How Front teammates, teammate groups, roles and permissions work: seats and per-seat billing, member vs admin vs custom roles, inbox access scope, and why granular permissions are
Front Webhooks & the Application API Explained (2026)
How Front webhooks work: application vs rule webhooks, event payloads, signature verification, 5-second timeout and 3 retries, plus the Plugin SDK for sidebar apps and Front API ra
Front Tags vs Statuses vs Assignment (2026): Organizing Conversations
How Front tags, conversation statuses (open, snoozed, archived, trash, spam), and assignment work together to organize a shared inbox — plus what each one means for analytics and w
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