Front

9 min read· Jul 11, 2026

Front Analytics & Reporting Explained (2026)

How Front analytics works: the Workload, Team performance, Tags, Resolution and Time goals (SLA) reports, 'new conversations' vs 'resolutions', what's plan-gated, and the sequence-

10 min read· Jul 11, 2026

Front AI Explained (2026): Autopilot, AI Compose & Summarize

An honest map of native Front AI: Autopilot the AI agent add-on, Copilot's AI Compose and Summarize, Smart QA and Topics, the discontinued AI Answers, per-resolution pricing, and w

10 min read· Jul 11, 2026

Front Sequences Explained (Outbound Email Automation)

How Front sequences work: multi-stage outbound email, {{ }} personalization, auto-follow-up, stop-on-reply, the 200-recipient and 10-stage limits, the personal-channel requirement,

10 min read· Jul 10, 2026

Front Knowledge Base Explained (Help Center for Teams)

How Front's knowledge base works: article structure, the draft/publish flow, categories and sections, multilingual help centers, feeding self-service and AI grounding — plus where

9 min read· Jul 10, 2026

Front SLA Rules Explained (Response-Time Targets)

How Front SLA (time goal) rules work: reply vs resolution time goals, business hours, breach tags and escalation, and why formal SLA-attainment reporting is gated to larger (50+ se

10 min read· Jul 10, 2026

Front Chat Explained: The Live Chat Widget for Websites

How Front Chat works: creating the chat inbox, installing the widget, customizing appearance, offline behavior, verified vs anonymous visitors, and how a chat becomes a conversatio

10 min read· Jul 10, 2026

Front Contacts & CRM Explained (Is Front a CRM?)

How Front's contact records, custom fields, accounts, and CRM sync (HubSpot/Salesforce) actually work — including the one-way sync gotchas — and the honest verdict on whether Front

9 min read· Jul 10, 2026

Front Signatures Explained (Personal, Team & Dynamic)

How Front signatures work: personal vs shared/team signatures, dynamic variables like {{user.name}}, HTML tips, per-channel defaults, plan notes, and where the native feature stops

9 min read· Jul 9, 2026

Front Message Templates & Canned Answers Explained

How Front message templates work: creating canned answers, dynamic variables, personal vs shared (team) templates, inserting from the composer with '/', folders, and where the nati

9 min read· Jul 9, 2026

Front Drafts & Shared Drafts Explained (Collaborative Replies)

How Front shared drafts work: share a reply for review, co-edit in real time, @mention for approval, and why shared drafts are a Front-unique feature with no ticketing equivalent.

11 min read· Jul 9, 2026

Front Tags Explained (and How to Use Them Well)

How Front tags work: shared vs private tags, auto-tagging via rules, tag-based routing and analytics, the tags-lost-on-move gotcha, required tagging, and AI auto-tagging as the upg

10 min read· Jul 9, 2026

Front Shared Inboxes & Team Inboxes Explained

How Front structures inboxes: individual vs shared vs team inboxes, who can access them, how membership and teammate groups work, assignment scope, and collision avoidance — plus t