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134 articles in Gorgias
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Switching to Gorgias: What Merchants Wish They Knew First
An honest onboarding-regret roundup for merchants moving to Gorgias: the ticket-based billing model, Shopify-dependent setup, macro rebuild, and the lossy Zendesk import (2-year ca
Is Gorgias Good for Small Stores and Startups?
Below what ticket volume Gorgias is overkill for a small Shopify store, the cheaper paths (Shopify Inbox, Re:amaze), a real cost table, and when it's worth graduating up to Gorgias
How to Lower Your Gorgias Bill (Without Losing Coverage)
A practical guide to cutting your Gorgias bill: kill spam and auto-created billable tickets, stop the reopen-mints-a-new-ticket trap, right-size your plan, deflect volume, and wher
Gorgias for Non-Shopify Stores (WooCommerce, BigCommerce, Custom)
Off Shopify, Gorgias's AI Agent is unavailable and the store integration is read-only — no refund, cancel, or edit from the ticket. The honest verdict for WooCommerce, BigCommerce,
How to Draft Gorgias Replies with AI (From Your Help Center)
A step-by-step guide to drafting Gorgias replies with AI that stay grounded in your Help Center, respect your Macros and Quick Responses, and match brand tone — plus an honest look
How to Automate Returns & Exchanges in Gorgias with AI
A practical guide to automating returns and exchanges in Gorgias with AI: return-eligibility checks, policy lookups, Loop/Shopify actions, labelled tickets, native Automate vs a de
Proactive Shipping-Update AI for Gorgias (Cut WISMO Before It Arrives)
How to pre-empt WISMO tickets with proactive shipping-update AI on top of Gorgias: message customers on delay and exception events, credit native Automate/AI honestly, and layer an
How to Handle Subscription (Recharge) Questions with AI in Gorgias
A practical guide to answering skip, swap, cancel, and next-charge questions from Recharge data on the Gorgias ticket with AI — with real guardrails on money actions and where nati
How to Auto-Resolve WISMO (Where-Is-My-Order) in Gorgias with AI
A step-by-step guide to auto-resolving Where-Is-My-Order tickets in Gorgias: how AI reads the ticket, pulls live Shopify tracking, and replies — plus deflection vs resolution, per-
How to Add an AI Chat Agent to Gorgias Chat
A step-by-step guide to adding a resolving AI chat agent to your Gorgias chat widget: enabling AI Agent on Chat, grounding it in your knowledge base, WISMO and returns handoff rule
How to Auto-Triage & Tag Gorgias Tickets with AI
A step-by-step guide to auto-triaging and tagging Gorgias tickets with AI: set priority, tags, and fields by intent, then route to the right team — and where native Rules and Autom
How to Export Your Data From Gorgias (and Its Limits)
A practical guide to exporting Gorgias data: the CSV view export and its hard limits (no notes/events/social, 30-day message cap, 100k–1M ticket caps), the REST API alternative, an
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