Gorgias

11 min read· Jul 21, 2026

Gorgias Rules Not Triggering (or Firing on Wrong Tickets): Fixes

A ranked checklist for when Gorgias rules won't fire or hit the wrong tickets: enabled toggle, rule order, case-sensitive tags, nested IF/ELSE branches, multi-store Shopify, G Suit

10 min read· Jul 21, 2026

Gorgias Auto-Reply Loop & Auto-Close Misfires: How to Stop Them

Auto-reply re-firing on every message, or auto-close closing the wrong tickets? A ranked fix checklist: 'Message From Agent Is False', the 5-min throttle, and correct rule order.

9 min read· Jul 20, 2026

Gorgias Chat Widget Not Showing on Shopify: Fixes

Gorgias chat widget missing on Shopify? A ranked fix list — a theme change that overwrote the embed (Quick Install), the traffic-based 'Not detected' status, strict CSP blocking, a

10 min read· Jul 20, 2026

Gorgias Not Creating Tickets From Emails: Causes & Fixes

A ranked checklist for when Gorgias isn't creating tickets from incoming email: spam-flagged messages, forwarding dropping spam, a deleted or reconfigured integration, and unverifi

10 min read· Jul 20, 2026

How to Integrate TikTok Shop & Loox/Okendo with Gorgias

Connect TikTok Shop chat to Gorgias and surface review apps (Loox/Okendo) in the sidebar: real setup steps, what syncs, plan and channel limits, plus where an AI layer picks up.

10 min read· Jul 20, 2026

How to Integrate Aircall (Phone) with Gorgias

A step-by-step guide to connecting Aircall to Gorgias: the App Store connect path, the Aircall webhook, what syncs into a ticket, click-to-dial from the sidebar, Aircall vs native

10 min read· Jul 20, 2026

How to Connect WhatsApp to Gorgias

A step-by-step guide to connecting WhatsApp Business to Gorgias: the App Store connect flow, the 24-hour customer service window, approved template messages, what syncs into the ti

9 min read· Jul 20, 2026

How to Integrate Slack with Gorgias

There's no native Gorgias Slack app. Here's the honest way to push ticket notifications into Slack — via Gorgias' HTTP Integration and a Slack incoming webhook, plus the Zapier/Mak

11 min read· Jul 19, 2026

How to Connect Instagram & Facebook to Gorgias

A step-by-step guide to connecting the Meta channel to Gorgias: Facebook and Instagram DMs, comments, and ad comments as tickets, the page roles and permissions you need, comment a

9 min read· Jul 19, 2026

How to Integrate Loop Returns with Gorgias

A step-by-step guide to connecting Loop Returns and Gorgias: the App Store connect flow, what return and exchange data shows in the sidebar, deep links into Loop admin, refresh tri

10 min read· Jul 19, 2026

How to Integrate Klaviyo with Gorgias

A step-by-step guide to connecting Klaviyo and Gorgias: sync profiles and support events, trigger flows from tickets, read Klaviyo data in the sidebar, plus the source-of-truth got

9 min read· Jul 19, 2026

How to Integrate Attentive / Postscript (SMS) with Gorgias

A step-by-step guide to connecting SMS to Gorgias: the Attentive App Store path, the Postscript OAuth path, how SMS becomes a ticket, what syncs into the sidebar, and where the nat