Macha

135 articles in Gorgias

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How Do You Connect Instagram and Facebook to Gorgias?
11 min read· Jul 19, 2026

How Do You Connect Instagram and Facebook to Gorgias?

A step-by-step guide to connecting the Meta channel to Gorgias: Facebook and Instagram DMs, comments, and ad comments as tickets, the page roles and permissions you need, comment a

How Do You Integrate Loop Returns with Gorgias? Setup, Sidebar and Deep Links (2026)
9 min read· Jul 19, 2026

How Do You Integrate Loop Returns with Gorgias? Setup, Sidebar and Deep Links (2026)

A step-by-step guide to connecting Loop Returns and Gorgias: the App Store connect flow, what return and exchange data shows in the sidebar, deep links into Loop admin, refresh tri

How Do You Integrate Klaviyo with Gorgias? Setup, What Syncs and Flows (2026)
12 min read· Jul 19, 2026

How Do You Integrate Klaviyo with Gorgias? Setup, What Syncs and Flows (2026)

Connect Klaviyo and Gorgias step by step, choose what syncs, trigger flows from support events, read Klaviyo in the sidebar, and go past the sync with the Klaviyo API.

How Do You Integrate SMS with Gorgias? Attentive and Postscript Setup (2026)
9 min read· Jul 19, 2026

How Do You Integrate SMS with Gorgias? Attentive and Postscript Setup (2026)

A step-by-step guide to connecting SMS to Gorgias: the Attentive App Store path, the Postscript OAuth path, how SMS becomes a ticket, what syncs into the sidebar, and where the nat

How Do You Integrate Yotpo with Gorgias? Reviews, Loyalty and Points Setup
10 min read· Jul 19, 2026

How Do You Integrate Yotpo with Gorgias? Reviews, Loyalty and Points Setup

A step-by-step guide to connecting Yotpo Reviews and Loyalty & Referrals to Gorgias: what the customer-sidebar widget shows, comping points from a ticket, review moderation handoff

How Do You Integrate Recharge with Gorgias? Setup, Sidebar Actions and AI Agent (2026)
9 min read· Jul 19, 2026

How Do You Integrate Recharge with Gorgias? Setup, Sidebar Actions and AI Agent (2026)

A step-by-step guide to connecting Recharge to Gorgias: subscription data in the ticket sidebar, cancel/skip/swap actions from a ticket, macro variables, plan and Shopify requireme

How Do You Build a Self-Service Flow in Gorgias? WISMO and Returns Steps (2026)
10 min read· Jul 19, 2026

How Do You Build a Self-Service Flow in Gorgias? WISMO and Returns Steps (2026)

A step-by-step guide to building a self-service Flow in Gorgias AI Agent: a concrete WISMO and returns automation with order-action steps, handoff rules, the Shopify gating, and wh

How Do You Set Up the Gorgias Chat Widget on Shopify? (2026)
10 min read· Jul 18, 2026

How Do You Set Up the Gorgias Chat Widget on Shopify? (2026)

A step-by-step guide to installing the Gorgias chat widget on your Shopify storefront: connect a store, quick vs manual install, appearance, targeting, online/offline behaviour, an

How Do You Set Up Chat Campaigns in Gorgias? (2026 Steps and Triggers)
9 min read· Jul 18, 2026

How Do You Set Up Chat Campaigns in Gorgias? (2026 Steps and Triggers)

A step-by-step guide to Gorgias chat campaigns: proactive on-site messages triggered by cart, product page and checkout behavior, Light vs Convert limits, a worked trigger table, a

How to Set Up CSAT Surveys in Gorgias (2026)
10 min read· Jul 18, 2026

How to Set Up CSAT Surveys in Gorgias (2026)

A step-by-step guide to enabling and customising Gorgias CSAT satisfaction surveys: pick channels, write the message, choose when it fires after close, and read your satisfaction s

How Do You Set Up Auto-Close and Reopen Rules in Gorgias?
10 min read· Jul 18, 2026

How Do You Set Up Auto-Close and Reopen Rules in Gorgias?

A step-by-step guide to Gorgias automation: build an auto-close rule with exclusion and always-apply lists, understand reopen-on-reply windows, snooze-and-reopen rules, and how to

How Do You Set Up Tags and Auto-Tagging in Gorgias? (2026)
9 min read· Jul 18, 2026

How Do You Set Up Tags and Auto-Tagging in Gorgias? (2026)

A step-by-step guide to Gorgias tags: design a clean tag taxonomy, build auto-tag Rules by keyword and intent, sort tickets into tag-based Views, and see where the native feature s

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