Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
Gorgias
135 articles in Gorgias
Back to blog home
How Do You Set Up Business Hours and SLAs in Gorgias? (2026)
A step-by-step guide to configuring Gorgias business hours and SLA policies: multi-timezone hours, holiday coverage, first-response and resolution targets, pausing timers, and trac
How Do You Set Up an Auto-Responder in Gorgias? (2026)
A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ
How Do You Set Up Rules in Gorgias? Steps and Real Examples (2026)
A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab
How Do You Create Views in Gorgias? Shared and Private (2026)
A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t
How Do You Add AI Support to a Shopify Store Running Gorgias? (2026)
AI customer support for Shopify: compare native Gorgias AI, helpdesk-native agents, and cross-tool layers — then connect Gorgias + Shopify to Macha for real WISMO resolution.
How Do You Connect Gorgias to Macha and Automate Ticket Replies?
Step-by-step: connect Gorgias to Macha with an API key, wire up webhook triggers, and build an AI agent that drafts and sends ticket replies.
Does Macha Work With Gorgias and Front? Yes, Since June 2026
Macha now connects to Gorgias and Front, bringing the count to four helpdesks alongside Zendesk and Freshdesk. 15 tools each, API-key setup, webhook triggers, and built-in agent te
What Can an AI Agent Do in Gorgias? The Macha Gorgias Integration (2026)
How Macha layers AI agents on top of Gorgias: 15 tools across tickets, customers, macros, tags and team routing, API-key setup in minutes, and webhook triggers for autonomous repli
How Do You Set Up the Gorgias AI Agent in 2026? Guidance, Skills, Handover and Testing
The admin's order of operations for Gorgias AI Agent: knowledge and its limits, Guidance vs Skills, handover topics, the Playground, and why it snoozes.
Is Gorgias a CRM? What Data Lives on the Contact, Shopify and the Ticket
A practical data-model breakdown of Gorgias: what lives on the contact vs pulled from Shopify vs stamped on the ticket — customer fields, order data, tags — and where the boundary
How Does Gorgias Revenue Statistics Attribute Sales to Support?
How Gorgias Revenue statistics attribute sales to support: converted tickets, conversion rate, total sales from support, the 3-day window, refunds, Shopify gating, and where it bre
What channels does Gorgias support, and how does each become a ticket?
The full Gorgias multichannel map: how email, chat, Facebook/Instagram, SMS and Voice each become a ticket, the exact Settings paths, per-channel quirks, and where the native setup
Page 6 of 12