Macha

235 articles in Guides

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How to Integrate Klaviyo with Gorgias
10 min read· Jul 19, 2026

How to Integrate Klaviyo with Gorgias

A step-by-step guide to connecting Klaviyo and Gorgias: sync profiles and support events, trigger flows from tickets, read Klaviyo data in the sidebar, plus the source-of-truth got

How to Integrate Slack with Front
10 min read· Jul 19, 2026

How to Integrate Slack with Front

A step-by-step guide to the native Front + Slack integration: enable the app, send conversations to Slack, interactive message menus, a Slack inbox with threading options, escalati

How to Set Up Automations in Freshdesk (Dispatch'r & Supervisor)
9 min read· Jul 19, 2026

How to Set Up Automations in Freshdesk (Dispatch'r & Supervisor)

A step-by-step guide to setting up Freshdesk automation: build one real ticket-creation (Dispatch'r) rule and one time-triggered (Supervisor) rule, plus a when-vs-time decision tab

How to Integrate Attentive / Postscript (SMS) with Gorgias
9 min read· Jul 19, 2026

How to Integrate Attentive / Postscript (SMS) with Gorgias

A step-by-step guide to connecting SMS to Gorgias: the Attentive App Store path, the Postscript OAuth path, how SMS becomes a ticket, what syncs into the sidebar, and where the nat

How to Integrate Jira with Front
10 min read· Jul 19, 2026

How to Integrate Jira with Front

A step-by-step guide to the Front Jira integration: enable the app, create or link a Jira issue from a conversation for dev handoff, sync status back, plus the plugin-vs-connector

How to Choose Help Desk Software (2026): A Buyer's Guide
14 min read· Jul 19, 2026

How to Choose Help Desk Software (2026): A Buyer's Guide

How to choose help desk software in 2026 — a vendor-neutral buyer's guide: map your channels and volume, pick must-have features, match the pricing model (per-agent vs per-seat vs

How to Integrate Yotpo with Gorgias (Reviews & Loyalty)
10 min read· Jul 19, 2026

How to Integrate Yotpo with Gorgias (Reviews & Loyalty)

A step-by-step guide to connecting Yotpo Reviews and Loyalty & Referrals to Gorgias: what the customer-sidebar widget shows, comping points from a ticket, review moderation handoff

How to Integrate HubSpot with Front
10 min read· Jul 19, 2026

How to Integrate HubSpot with Front

A step-by-step guide to the Front HubSpot integration: enable the App Store plugin, sync contacts and companies one-way, map fields, and understand why bidirectional expectations b

How to Integrate Recharge with Gorgias (Subscriptions)
9 min read· Jul 19, 2026

How to Integrate Recharge with Gorgias (Subscriptions)

A step-by-step guide to connecting Recharge to Gorgias: subscription data in the ticket sidebar, cancel/skip/swap actions from a ticket, macro variables, plan and Shopify requireme

How to Integrate Shopify with Front (Order Data in the Sidebar)
10 min read· Jul 19, 2026

How to Integrate Shopify with Front (Order Data in the Sidebar)

A step-by-step guide to connecting Shopify to Front: create the Shopify custom app, enable it in Front's App Store, see customer and order data in the sidebar, plus the honest one-

How to Build a Self-Service Flow in Gorgias
10 min read· Jul 19, 2026

How to Build a Self-Service Flow in Gorgias

A step-by-step guide to building a self-service Flow in Gorgias AI Agent: a concrete WISMO and returns automation with order-action steps, handoff rules, the Shopify gating, and wh

How to Integrate Asana with Front
10 min read· Jul 18, 2026

How to Integrate Asana with Front

Connect Asana to Front to turn conversations into tasks, link existing tasks, and keep support and project work in sync — with the real setup steps, what syncs, and the honest limi

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