Guides
363 articles in Guides
Back to blog homeHow Do You Set Up Rules in Front? 4 Real Examples (2026)
A step-by-step guide to Front rules: build a real auto-tag, round-robin assignment, auto-reply and SLA rule, plus a starter triage set and a rule-order / stop-processing decision t
How Do You Set Up an Auto-Responder in Gorgias? (2026)
A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ
How Do You Set Up a Shared Inbox in Front? (2026 Step-by-Step)
A step-by-step walkthrough: create a team inbox in Front, connect an email channel (Gmail/Office 365/SMTP), add teammates, set permissions, and write your first routing rule — plus
How Do You Set Up Rules in Gorgias? Steps and Real Examples (2026)
A step-by-step guide to building Gorgias rules: the WHEN/IF/THEN builder, one real rule of each pattern (auto-tag, auto-assign, auto-close), a trigger/condition/action decision tab
How Do You Set Up SLA Rules in Front? (2026 Step-by-Step Guide)
Set reply-time goals in Front step by step: a 1-hour reply time goal within business hours, a breach condition, breach tags and escalation — plus where SLA reporting is gated and t
How Do You Create Views in Gorgias? Shared and Private (2026)
A step-by-step guide to creating Gorgias Views: shared vs private, multi-condition filters, ordering, and using views as triage queues — plus a worked ecommerce example and where t
How Do You Set Up Tags and Auto-Tagging in Front? (2026)
A step-by-step guide to Front tags: design a tag taxonomy, create tags, auto-tag conversations with rules by keyword or sender, require tagging, report on tags, and add an AI layer
How Do You Set Up Round-Robin Assignment in Front? (2026)
Step-by-step: set up round-robin (and load-balanced) auto-assignment in Front with a rule, gate on availability, and cap conversations per teammate. Which to pick and where it brea
How Do You Set Up the Gorgias AI Agent in 2026? Guidance, Skills, Handover and Testing
The admin's order of operations for Gorgias AI Agent: knowledge and its limits, Guidance vs Skills, handover topics, the Playground, and why it snoozes.
How Do You Cancel Gorgias, and Can You Get a Refund? (2026)
How to cancel Gorgias: the exact Billing & usage path, why there's no one-click cancel button, the 30-day notice and no-refund policy on annual plans, and the escalation path when
How Do You Cancel Front? Steps, Seats and Refunds (2026)
The real steps to cancel a Front subscription: where the button lives, why payments are non-refundable, why you can't reduce seats mid-term, annual prepay, and how to export first.
How Do You Log In to Freshdesk? Agent Login, Password Reset and SSO Troubleshooting
How to log in to Freshdesk as an agent vs a customer, reset a forgotten password, fix the SSO redirect loop with the /login/normal URL, and recover a locked account.
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