Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
Zendesk
255 articles in Zendesk
Back to blog home
How Do You Build a Zendesk Knowledge Base (and Keep It Tidy)?
Build a Zendesk knowledge base step by step, then keep it current: bulk actions, article verification rules, archiving, and what an AI agent needs from it.
How Do You Set Up Zendesk Messaging in 2026? 8 Steps
A step-by-step guide to setting up Zendesk messaging — turn it on in Admin Center, pick brands, add the Web Widget, mobile SDK, or social channels, configure an AI agent and busine
How to Add the Zendesk Web Widget to Your Website (2026 Steps)
A step-by-step guide to setting up the Zendesk Web Widget — turn on messaging, configure it, copy the installation snippet, and paste it before </body> on WordPress, Shopify, or vi
How Do You Create Custom Ticket Fields and Forms in Zendesk? (Step by Step, 2026)
A step-by-step guide to Zendesk custom fields setup — the exact Admin Center path, field types, permissions, required-to-solve, drop-down tags, then building and assigning a ticket
Zendesk Internal Note vs Public Reply: Who Sees What?
Who sees a Zendesk internal note vs a public reply, how to switch, draft mode, CCs and followers, why customer emails arrive as notes, and how triggers read privacy.
How Do You Merge Tickets in Zendesk? Steps, Bulk Merge and Auto-Merge (2026)
Merge tickets in Zendesk step by step, bulk-merge a stack from a view, and cut the 7-10 seconds a manual merge costs with suggestions, apps or the merge API.
How Do You Configure Business Hours in Zendesk? (Step by Step, 2026)
A step-by-step guide to Zendesk business hours setup — create a schedule, set the time zone, weekly hours, and holidays, then apply it to tickets via triggers and SLAs.
How Do You Set Up SLA Policies in Zendesk? (2026 Step by Step)
A step-by-step guide to setting up SLA policies in Zendesk — prerequisites, conditions, per-priority targets, policy order, surfacing SLAs in views, and escalating breaches with au
How Do You Create a Custom View in Zendesk? 8 Steps (2026)
A step-by-step guide to creating a custom view in Zendesk — the exact Admin Center path, how to set conditions, columns, sorting, and sharing, with a worked example, verified again
How Do You Create a Trigger in Zendesk? Step-by-Step Guide (2026)
A step-by-step guide to building your first Zendesk trigger — from the exact Admin Center path to conditions, actions, run order, and testing it on a real ticket. With a worked VIP
How Do You Create a Macro in Zendesk? Step by Step (2026)
A step-by-step guide to creating a macro in Zendesk — who can create them, the exact Admin Center path, naming with ::, adding actions, setting availability, and how agents apply i
How Do You Set Up an Automation in Zendesk? Step-by-Step (2026)
A step-by-step guide to creating a Zendesk automation — the exact admin path, the required time condition, the must-have nullifying action that stops it re-running, and a worked au
Page 12 of 22