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255 articles in Zendesk
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What Are Zendesk's Storage Limits in 2026? The Three Counters Explained
Zendesk meters data and file storage separately, against different ceilings. On our instance files use 122x more than data. How to read the page and what to do.
How Do You Find and Clean Up Unused Zendesk Organizations? (2026)
Zendesk organization cleanup starts with a count, not a look. An org with no users and no tickets still shows in pickers, routing and reports. The query that finds them.
How Do You Prepare Zendesk for a Ticket Volume Spike?
A volume spike multiplies whatever your configuration already does, including the parts that are wrong. The audit to run while it is quiet, using the Triggered column.
What Does Zendesk's ADPP Add-On Include, and Does Your Account Have It?
Advanced Data Privacy and Protection bundles masking, encryption, access logs and retention. We could not buy it, so here is how to check what your own account has.
How Do You Create a Zendesk Custom Object? The Steps and Two Traps (2026)
A new custom object comes with two fields you didn't choose and no access for most roles. What the create screen asks, which choice is permanent, and what to check before you build
How Do Zendesk Lookup Relationship Fields Link Custom Objects to Tickets?
The field that connects a ticket to a custom object record. How to add one, how filters narrow what agents can pick, and the three limits that shape what you can build.
How Do You Attach Zendesk Custom Objects to Users and Organizations?
Which side of the relationship holds the lookup field decides what agents can see. How the Related tab works, and the import order that avoids a rebuild.
How Do You Show Custom Object Data to End Users in Zendesk Help Center Forms?
Customers can edit is the only permission that puts a lookup field on a request form. Customers can view shows it on the request page instead. The four settings that have to line u
How Do Zendesk Custom Object Placeholders and Object Triggers Work?
Object triggers fire on record changes, not ticket changes. The exact placeholder syntax for reaching object data, the trigger limits, and which one to use for what.
Can You Report on Zendesk Custom Objects in Explore? What Works in 2026
Custom objects have no Explore dataset, and lookup fields on them can't be reported on. What you can chart, the mirroring workaround, and what it costs to maintain.
Zendesk Custom Objects vs Custom Fields: Which Should You Use? (2026)
One holds a value on a record you already have. The other creates records of its own. The deciding factor is usually reporting, and it points the opposite way to most advice.
How Do You Link Incidents to Problem Tickets Automatically in Zendesk?
Solving a problem ticket solves every incident linked to it. Nothing links them for you. What we found on an instance with 165 incidents and no problems.
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