Zendesk
Freshdesk
Gorgias
Front
Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
Zendesk
191 articles in Zendesk
Back to blog home
Zendesk Help Center Themes & Theming Explained
How Zendesk Help Center theming actually works — the Copenhagen theme, no-code branding, custom themes with Curlybars and HTML/CSS/JS, marketplace themes, multiple/live themes, and
Content Blocks in Zendesk Explained (Reusable Knowledge-Base Content)
What Zendesk content blocks are, how they work, which plans include them, and how to use reusable content to keep your knowledge base consistent — a plain-English guide.
Knowledge Base vs. Help Center vs. Guide in Zendesk: What's the Difference
Guide, Help Center, and knowledge base are three different things in Zendesk — the engine, the site, and the articles section. A short, definitive guide to which word means what.
What Is Zendesk Guide? The Complete Knowledge Base Overview
A plain-English guide to Zendesk Guide — the knowledge base product behind your Help Center. How categories, sections, and articles work, the AI and publishing features, how it's p
Zendesk Self-Service Portal: What It Is & How It Works
A plain-English guide to the Zendesk self-service portal — what the Help Center is, its knowledge base, community, and customer portal (My Activities), how it deflects tickets, and
Zendesk Help Center Explained: Sections, Categories & Structure
A plain-English guide to the Zendesk Help Center — its three parts, the Category → Section → Article hierarchy, themes, multilingual setup, multibrand, and IA best practices.
Zendesk SLAs Explained: Policies, Targets & Metrics
A plain-English guide to Zendesk SLAs — what an SLA policy is, the metrics Zendesk measures (first reply time, resolution time and more), business vs calendar hours, breaches, Grou
Zendesk Business Rules: Macros vs. Triggers vs. Automations vs. SLAs (The Big Picture)
The big picture on Zendesk business rules — macros, triggers, automations, views, SLAs, and schedules. What each one does, when to use which, and how they work together.
Business Hours & Schedules in Zendesk (Time Zones, Holidays & SLAs)
How Zendesk schedules work — set business hours, time zone, and holidays, why they matter for SLAs (business vs calendar hours), how triggers apply them, multiple schedules, and th
Zendesk Views Explained: Organizing Your Ticket Queue
What Zendesk views are, how they work, views vs search/filters, how to create one, the active-view limits, and the queues every support team should build — verified against Zendesk
Zendesk Triggers Explained: Conditions, Actions & Run Order
What a Zendesk trigger is, how conditions (Meet ALL vs ANY) and actions work, why run order matters, the default triggers Zendesk ships with, plus examples and best practices.
Automations vs. Triggers in Zendesk: What's the Difference
Triggers are event-based; automations are time-based. A plain-English guide to the difference between Zendesk automations and triggers, when to use each, and how they work together
Page 9 of 16