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What Is HESK? The Free PHP Help Desk, Its Limits and Real Costs (2026)
HESK is free to run and free of seat caps, but it is not open source and the branding costs $49.99. The real limits and 2026 prices, checked live.
Is Spiceworks Still Free in 2026? The 5-Seat Cap, the October Price Rise and the Alternatives
Spiceworks Cloud Help Desk is alive and still free, but only to 5 seats, and Premium rises on October 1, 2026. The timeline and the alternatives.
Is tawk.to Really Free in 2026? Add-On Costs and the Best Alternatives
tawk.to is free with no agent or chat limits. Here's what the badge, the add-ons and the $1/hr agents actually cost, and when to switch.
What Is FreeScout? The Free, Self-Hosted Help Scout Alternative and Its Real Cost (2026)
FreeScout's core is free and unlimited. The useful modules are one-time purchases. Here's what a working desk actually costs, with 2026 prices.
What Is GLPI? Free Open-Source ITSM and Asset Management, and What Teclib' Charges (2026)
GLPI is a free, GPL-licensed help desk and IT asset manager. What's genuinely free, what Teclib' charges when you outgrow it, and who it suits.
What Is osTicket? Free Open-Source Help Desk, Paid Options and Limits (2026)
osTicket is free and GPL-licensed, but hosting, support and the cloud edition are not. The real limits, the 2026 prices, and who should use it.
Zendesk Explore Recipes: How to Build the 12 Custom Metrics Admins Ask For
Twelve Zendesk Explore recipes with the actual formulas: SLA breaches, business-hours resolution, first assignee, one-touch tickets and automated resolutions.
Why Is Zendesk Omnichannel Routing Not Working? Offline Agents, Capacity Rules and Skills
Why Zendesk omnichannel routing assigns to offline agents, breaks capacity limits, skips skills or leaves tickets unassigned, with the check and fix for each.
How Are Zendesk Automated Resolutions Counted, and How Do You Limit Them?
What counts as a Zendesk automated resolution under the 2026 tiers, where the allowance comes from, how to cap spend, and every feature that consumes one.
How Do You Create Zendesk Tickets From Intercom? Integration Setup and What Doesn't Sync (2026)
Two App Store apps, a Data connector and an article sync. The exact setup steps, the request body, and the four things that never sync back.
How Do You Set Up and Customize the Freshdesk Help Widget? (2026)
Build and embed the Freshdesk Help Widget: the admin path, every plan-gated option, the FreshworksWidget JavaScript API, and the CAPTCHA and embed fixes.
How Do You Create Recurring Tickets in Freshdesk? Apps, API and Workarounds (2026)
Freshdesk has no native recurring tickets. The four Marketplace apps with real prices and install counts, the API workaround, and what Freshservice does instead.
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