Blog
Insights, guides, and updates from the Macha team.
How to Stop Zendesk Spam Emails: The Complete Fix Guide
Getting flooded with spam tickets in Zendesk? Or worse — people complaining they're receiving suspicious emails "from" your company? Here's everything you need to know and how to fix it.
7 Best Zendesk AI Copilot Apps for Agents in 2026: Complete Comparison Guide
Compare the top 7 Zendesk AI Copilot tools for 2025. Detailed pricing breakdown, feature comparison, and real recommendations to help your support team work faster. Includes Macha AI, Stylo, SwiftCX,
Zendesk AI Pricing: Complete Breakdown by Plan (2026)
Complete Zendesk AI pricing guide. Get exact costs for AI agents, Copilot, automated resolutions & add-ons across Support Team, Suite Team, Professional & Enterprise plans.
The Complete Guide to Zendesk AI: Features, Pricing & Everything You Need to Know (2026)
Confused about Zendesk AI pricing and features? This comprehensive guide covers AI Agents, Copilot, implementation, and cost-effective alternatives for 2026.
Best Analytics & QA AI Tools for Zendesk in 2026: Complete Guide
Discover the top 5 Analytics, Quality Assurance, and Operational AI platforms for Zendesk. Compare Kaizo, SentiSum, Miuros, Geckoboard, and Qvasa with pricing, features, and real customer results.
10 Best AI Chatbots for Zendesk Messaging & Sunshine Conversations (2026)
Compare the top 10 AI chatbot solutions that integrate with Zendesk Messaging and Sunshine Conversations. Pricing, features, and company size recommendations included.
11 Best AI Tools for Zendesk in 2026: Complete Comparison Guide
Compare the 11 best AI tools for Zendesk in 2026. Discover AI copilots, automation apps, and translation tools to supercharge your support team. Includes pricing, features, and honest reviews.
Building Trust in AI: How Smart Response Modes Make the Transition to Automated Support Seamless
Discover how teams are successfully adopting AI for customer support with flexible response modes. Learn why draft mode, internal notes, and gradual automation help teams build trust in AI while savin
How to Automate Zendesk Tickets with AI: A Complete Guide to Auto Reply AI Agent
Learn how to automate repetitive Zendesk tickets with intent-based AI replies. Complete guide to setup, pricing ($15 for 100 replies), and best practices for safe automation that keeps your brand voic
Turn Your Solved Tickets Into a Living Knowledge Base with Past Tickets AI
Your team has already solved most customer issues — the answers are just buried in old tickets. Learn how Past Tickets AI turns your resolved tickets into a searchable, living knowledge base inside Zendesk.
How to Translate Zendesk Tickets in 180+ Languages (Without Tab Switching)
How to Speed Up Ticket Merging in Zendesk: From 7-10 Seconds to Instant
Manual ticket merging taking 7-10 seconds per ticket? Discover proven methods to automate and speed up Zendesk ticket merging, saving your support team hours every day.