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How Do You Recover a Deleted Agent in Macha? The 30-Day Trash and Restore
Deleted an AI agent in Macha? It goes to a 30-day Trash, not the void. One-click restore brings back triggers, instructions, tools, and sub-agents intact.
How Do You Evaluate an AI Support Agent? A 7-Point Checklist (2026)
A practical checklist for AI support agent evaluation: the dimensions that matter, how to write scoreable criteria, and how to grade every conversation.
How Do You Turn a Macha Study Into a Knowledge Base AI Agents Can Search?
Run a Macha Study over your tickets, then push the results into a knowledge source your AI agents can semantically search on live tickets. A real walkthrough.
How Do You Visualize Support Ticket Data? Macha's Studies Report View
Macha's Studies Report view turns an AI analysis of your tickets into bar charts, number histograms, and click-through drill-down — with a real 57-ticket example.
Is Macha GDPR Compliant? Export, Deletion and Retention Explained (2026)
How Macha runs GDPR-compliant AI customer support: JSON data export, 30-day cascade deletion, 45-day retention TTLs, data residency, sub-processors & encryption.
How Do AI Credit Usage Alerts Prevent Surprise Bills? Macha's 50/80/90% Alerts Explained
How AI credit usage alerts prevent surprise bills — staged 50/80/90% email warnings, a split usage view, pre-run cost estimates, and top-ups that never expire.
How Do You Attach Files to an AI Chat in Macha? Documents, Images and Audio
How to attach documents, images, and audio to an AI chat in Macha: drag-and-drop uploads, automatic text extraction, image vision, and audio transcription, explained.
How Do You Extract Structured Data From Support Tickets? Designing a Study Schema
Extract structured data from support tickets with a Macha Study schema — pick typed columns (Yes/No, choice, number, text) and write per-column guidance for clean data.
How Do You Set Up Your First Macha Agent? From Signup to a Tested Agent (2026)
A step-by-step onboarding walkthrough: sign up, run the 3-step guided setup, connect Zendesk, build and test your first AI agent in minutes.
How Do You Manage Multiple Client Support Accounts in Macha? The Org Switcher (2026)
How Macha's org switcher lets agencies, BPOs and multi-brand teams run separate, isolated support workspaces — each with its own helpdesk, agents, team, plan and credits.
What Is the Difference Between Admin and Member Roles in Macha?
How to invite teammates to Macha, assign admin vs member roles, and set permissions the least-privilege way — a practical walkthrough for support leads and admins.
How Does Macha Billing Work? One Charge per Ticket, Whatever the Model
A plain-English explainer of Macha's credit model: credits are charged per AI response, priced per model, plus how plans, top-ups, and usage alerts work.
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