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Why Is My Freshdesk Article Not Showing on the Portal? 5 Checks (2026)
A troubleshooting checklist for when Freshdesk solution articles don't appear on the portal: publish state, folder and article visibility scopes, portal access, cache, and search i
How Do You Run AI Agents on a Schedule? Macha Scheduled Triggers (Hourly, Daily, Cron)
Macha's scheduled triggers run your AI agents on a cron: hourly, daily, or custom. Daily reports, backlog sweeps and health checks on autopilot, with guardrails.
Why Are My Freshdesk Reports Showing Wrong or No Data?
Why your Freshdesk reports show wrong or missing data — timezone and business-hours skew, filter scope, data-refresh lag, and plan-gated metrics — with a causes-to-fixes checklist.
How Do You Run an AI Agent the Moment a Zendesk Ticket Changes? Webhook Triggers Explained
Fire an AI agent the instant a ticket is created, replied to, or escalated. How Macha's trigger system turns webhook events into autonomous agent runs — with debounce, signing secr
Why Is Freshdesk Round-Robin Not Assigning Tickets? Causes and Fixes (2026)
Why Freshdesk round-robin silently skips agents — availability, group membership, and max-ticket limits — plus a causes-to-fixes checklist, the exact menu paths, and where the nati
How Do You Organise Custom API Tools Into Branded Connectors in Macha?
Group your custom API tools under named, branded connectors in Macha — custom icon, brand colour, and a clean connectors page. A real walkthrough of how it works.
How Do Freshdesk Placeholders Work? The ticket.* Library Explained (2026)
How the {{ticket.*}} placeholder library works across Freshdesk automations, canned responses, and email notifications — real placeholders, the Insert Placeholders picker, plan-gat
Read vs Write Tools: Why Do AI Agent Writes Need Confirmation?
Read tools look things up; write tools change them. Here's how Macha separates the two and gates risky actions behind confirmations — so your AI agents stay safe.
How Are Freshdesk Solutions Categories, Folders and Articles Organized? (2026)
A structure and permissions deep-dive into Freshdesk Solutions: the category → folder → article hierarchy, folder visibility scopes, agent vs customer access, and draft vs publishe
How Do You Connect Any REST API to an AI Support Agent? Macha's AI Tool Builder
Macha's AI Tool Builder connects any REST API to your support agents — describe the API, paste a key, and it discovers endpoints, tests them, and builds the tools.
Does Freshdesk Have Approval Workflows? Native Limits vs AI Orchestration (2026)
Where Freshdesk's native approval workflow stops — single-level, knowledge-base only, Enterprise-gated — and how an AI agent layer orchestrates multi-step ticket approvals on top o
How Do You Connect Any REST API to an AI Support Agent?
Build custom API tools so your support agents can call any REST endpoint — auth, parameters, body templates, response mapping, and an AI Tool Builder. A real walkthrough.
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