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How to Set Up Tags & Auto-Tagging in Gorgias
A step-by-step guide to Gorgias tags: design a clean tag taxonomy, build auto-tag Rules by keyword and intent, sort tickets into tag-based Views, and see where the native feature s
How to Set Up Sequences in Front (2026): Outbound Automation, Step by Step
Step-by-step guide to Front sequences: build a multi-step outbound sequence, add per-stage delays and personalization variables, upload CSV recipients, use stop-on-reply, and avoid
Best Open-Source Ticketing Systems (2026)
The best open-source ticketing systems in 2026 — osTicket, Zammad, FreeScout, Chatwoot, UVdesk, Faveo, Peppermint and GLPI — with licenses, GitHub stars, self-host requirements, re
Auto-Resolve Freshdesk Ticket Inquiries with an AI Agent
Build an AI agent that reads new Freshdesk tickets, searches your knowledge base, replies with a resolution, and closes the ticket — on top of the Freshdesk you already run.
How to Set Up Business Hours & SLAs in Gorgias
A step-by-step guide to configuring Gorgias business hours and SLA policies: multi-timezone hours, holiday coverage, first-response and resolution targets, pausing timers, and trac
How to Set Up Rules in Front (with Real Examples)
A step-by-step guide to Front rules: build a real auto-tag, round-robin assignment, auto-reply and SLA rule, plus a starter triage set and a rule-order / stop-processing decision t
Best Ticketing Tools & Systems for Customer Support (2026)
The best customer-support ticketing systems for 2026 — Zendesk, Freshdesk, Zoho Desk, Help Scout, Front, HappyFox, Jira Service Management, HubSpot Service Hub, and open-source osT
One AI Layer, Four Helpdesks: Zendesk, Freshdesk, Gorgias & Front
Macha is one AI agent layer that connects to Zendesk, Freshdesk, Gorgias and Front. A connector-by-connector look at what each helpdesk integration can actually do.
How to Set Up an Auto-Responder in Gorgias
A step-by-step guide to building an auto-responder in Gorgias with Rules: out-of-office and first-response auto-replies, loop prevention, business-hours gating, and where the nativ
How to Set Up a Shared Inbox in Front (2026): Step-by-Step
A step-by-step walkthrough: create a team inbox in Front, connect an email channel (Gmail/Office 365/SMTP), add teammates, set permissions, and write your first routing rule — plus
Best Customer Support Software (2026)
The best customer support software in 2026, sorted by category — live chat, shared inbox, ticketing help desks, ecommerce and CRM-unified — with pricing, G2 + Capterra ratings, att
Reading PDF, DOCX & XLSX Attachments on Freshdesk Tickets
Freshdesk can't read inside ticket attachments. Macha's AI agents extract text from PDF, DOCX, XLSX, CSV and TXT files so they resolve tickets faster.
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