Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
All articles
1341 articles
Back to blog home
What Is Macha Studies? Bulk AI Analysis of Up to 20,000 Support Tickets per Run
Studies runs a structured AI analysis across thousands of Zendesk tickets at once — typed columns, a cost estimate before you run, a charted report, and results you can push back t
Why Did We Move SSE Streaming From fetch to XMLHttpRequest?
Why Macha switched from fetch ReadableStream to XMLHttpRequest for reliable SSE — the buffering traps that hid real-time agent tool status, and how we fixed them.
How Do You Fix an OAuth Token-Refresh Race Condition? Our Schmid Digital Postmortem
A postmortem on the OAuth token-refresh race that took down a Macha connector — two webhooks, a single-process refresh, and the compare-before-write fix that resolved it.
How Does Macha Handle GDPR Export, Deletion and Retention?
GDPR-compliant AI customer support, made operable: one-click JSON export, 30-day scheduled deletion with cascade cleanup, automatic retention and encrypted logs.
Can an AI Agent Generate a Spreadsheet for You? Macha's File Tools Explained (2026)
Macha agents generate XLSX, CSV, PDF, and DOCX files on the fly — no setup, no extra connector. Hand your team a finished spreadsheet from live helpdesk data.
How Do You Test an AI Support Agent on Real Tickets Before Launch?
Before an AI support agent touches a live ticket, simulate it on real tickets, emails, and docs. How Macha's Test Run works, what to check, and where it stops.
Can One AI Agent Work Across Two Zendesk Accounts? Multi-Instance Connectors Explained
Macha's multi-instance connectors let one AI agent work across two Zendesk accounts (or three Stripes), each with its own credentials, with auto-disambiguated tools.
How Do You Choose an AI Model for Each Support Agent? GPT-5.4 Mini vs GPT-5 vs GPT-5.4
A practical guide to choosing the right AI model per support agent in Macha — GPT-5.4 Mini, GPT-5, GPT-5.4, plus a worked credit-cost example.
How Do You Auto-Assign Zendesk Tickets to Groups and Set Ticket Types With AI?
Macha's AI agents now route Zendesk tickets to group queues and set the ticket type — problem, incident, question, task — automatically. Here's how it works.
Can AI Agents Read Image Attachments on Zendesk Tickets? Macha Vision in 2026
Macha agents now read image attachments on Zendesk tickets: screenshots, receipts, product photos. Here's how vision works, which models support it, and where it falls short.
Zendesk OAuth vs API Tokens in 2026: Why Macha Now Connects with OAuth by Default
Macha now connects to Zendesk via OAuth by default, not API keys. Here's what OAuth vs API token means for security, token refresh, and Zendesk's 2026 token removal.
Can Macha's AI Agents Read and Write Confluence? The Connector Explained
Macha now connects Confluence: AI agents search your spaces, read pages, post internal notes, and even write runbooks back — with confirmation on every write.
Page 43 of 112