Shopify
Stripe
Slack
Notion
Google Workspace
Confluence
All articles
1341 articles
Back to blog home
How Do You Automate Shopify Support Tickets? Macha's Shopify Connector Reads Orders, Customers and Refunds
Macha's new Shopify connector lets your AI agents automate Shopify support tickets (order status, stock, cancellations, refunds) inside your existing helpdesk.
Can Macha AI Agents Run on a Schedule? Scheduled Triggers Explained
Macha's scheduled triggers run your AI agents on a clock — hourly, daily, or custom cron. Daily Slack summaries, weekly reports, KB syncs, with guardrails.
What Are Sub-Agents? How to Build a Team of Specialist AI Agents in Macha
Macha sub-agents let one AI agent delegate to specialists — each with its own tools, model and knowledge. Build a multi-agent support team that triages, looks up orders, and escala
What Is Macha's AI Tool Builder? Connect Any REST API to Your Agents by Chatting
Macha's AI Tool Builder connects any REST API to your agents from a chat — describe the API, paste credentials, and it discovers endpoints, tests them, and builds tools.
What Has Macha Shipped in 2026? A Feature-by-Feature Recap
Every major Macha release from February to June 2026 — AI Agent Builder, sub-agents, Studies, scheduled triggers, Gorgias & Front, and the model lineup, in one recap.
What's New in Macha, June 2026: Studies Reports, Agent Evaluation, Gorgias and Front
June 2026 in Macha: Studies report charts, Agent Evaluation, Gorgias & Front connectors, and cheaper GPT-5 credits — a full rundown with screenshots.
What Did Macha Ship in May 2026? Zendesk Group Routing, Studies and Top-Ups
May 2026 in Macha: route Zendesk tickets to groups, set ticket type, run Studies (batch AI analysis), and buy one-time credit top-up packs. The full rundown.
What Shipped in Macha's March 2026 Update? Triggers, Sub-Agents, Freshdesk and Shopify
March 2026 shipped autonomous triggers, scheduled agent runs, sub-agent delegation, and Freshdesk + Shopify connectors. A clear changelog roundup with real screenshots.
What Did Macha Ship in February 2026? Agent Data Sources and Credit Billing
Macha's February 22, 2026 release shipped agent data sources (knowledge base + live Google/Notion connectors) and credit-based billing with usage alerts. Here's what changed.
How Do You Surface Daily and Weekly Trending Support Topics Automatically?
Spot trending support topics before they flood the queue. Use Macha's scheduled agents to post real-time spike alerts to Slack and weekly topic breakdowns from your tickets.
How Do You Collect Customer Feedback Automatically After a Zendesk Ticket Is Solved?
Auto-send a personalized feedback request when a Zendesk ticket is solved, and log it on the ticket. How to build a post-resolution feedback agent in Macha.
How to Generate a Weekly Zendesk Support Report as a Spreadsheet Automatically (2026)
Stop building the Monday report by hand. Have a Macha agent pull a week of Zendesk tickets, compile the metrics, and generate a formatted Excel report on a schedule.
Page 44 of 112