Shopify
Stripe
Confluence
Respond to common questions via Slack
When someone asks a question in Slack, Macha searches internal documentation in Notion and replies in-thread with the answer — complete with source links.
Turns Slack into a self-service knowledge hub for internal teams.
Comment ça marche
App Mention
Team member asks a question
@macha what's our refund policy for enterprise customers?
Search docs
Found "Enterprise Refund Policy" in Notion wiki
Enterprise refund policy:
• Full refund within 30 days of purchase
• Pro-rated refund for annual plans after 30 days
• Custom enterprise agreements may have different terms — check the customer's contract
Source: Enterprise Refund Policy (Notion)
Triggers et actions
Trigger
App Mention
Slack
Fires when someone @mentions the Macha bot in any channel.
Action
Search Pages
Notion
Search across all Notion pages by title or content keyword.
Action
Get Page
Notion
Retrieve the full content of a Notion page including nested blocks.
Action
Reply in Thread
Slack
Post a threaded reply to a specific message in any channel.
Cas d'usage liés
Sync resolved ticket insights to Notion
When tickets are resolved, Macha extracts key insights — issue type, resolution, customer sentiment — and logs them to a Notion database for tracking and analysis.
Answer policy questions from Notion wiki
When a customer asks a policy question, Macha searches the internal Notion wiki for the relevant documentation, extracts the answer, and replies on the ticket with a clear, accurate response.
Search internal docs to help an agent
When an agent needs internal information, Macha searches across Google Docs and Notion to find the relevant documentation and presents key excerpts right in the conversation.
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