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How Do You Audit a Zendesk Knowledge Base Before an AI Agent Reads It?
A Zendesk knowledge base audit you can run in an afternoon: which fields show an article has rotted, which one is deprecated and lies, and what an AI agent inherits.
How Do You Use a Zendesk Sandbox for Testing? (2026)
We created a Zendesk sandbox to see what it actually copies. What comes across, what arrives switched off, and what looks copied but is hollow.
What Do Zendesk Deletion Schedules Delete? Scope, Limits and Setup (2026)
A Zendesk deletion schedule only touches tickets closed 120+ days, and the API can store fewer conditions than you sent. What we found building one, and what it means for data rete
Do New Zendesk Ticket Forms Inherit Custom Statuses? How Per-Form Statuses Work (2026)
A new ticket form does not inherit your custom statuses. We made one and it came out with 4 of the 8 on the account. How the per-form association actually behaves.
What Are Zendesk's Storage Limits in 2026? The Three Counters Explained
Zendesk meters data and file storage separately, against different ceilings. On our instance files use 122x more than data. How to read the page and what to do.
How Do You Find and Clean Up Unused Zendesk Organizations? (2026)
Zendesk organization cleanup starts with a count, not a look. An org with no users and no tickets still shows in pickers, routing and reports. The query that finds them.
How Do You Prepare Zendesk for a Ticket Volume Spike?
A volume spike multiplies whatever your configuration already does, including the parts that are wrong. The audit to run while it is quiet, using the Triggered column.
What Does Zendesk's ADPP Add-On Include, and Does Your Account Have It?
Advanced Data Privacy and Protection bundles masking, encryption, access logs and retention. We could not buy it, so here is how to check what your own account has.
How Do You Create a Zendesk Custom Object? The Steps and Two Traps (2026)
A new custom object comes with two fields you didn't choose and no access for most roles. What the create screen asks, which choice is permanent, and what to check before you build
How Do Zendesk Lookup Relationship Fields Link Custom Objects to Tickets?
The field that connects a ticket to a custom object record. How to add one, how filters narrow what agents can pick, and the three limits that shape what you can build.
How Do You Attach Zendesk Custom Objects to Users and Organizations?
Which side of the relationship holds the lookup field decides what agents can see. How the Related tab works, and the import order that avoids a rebuild.
How Do You Show Custom Object Data to End Users in Zendesk Help Center Forms?
Customers can edit is the only permission that puts a lookup field on a request form. Customers can view shows it on the request page instead. The four settings that have to line u
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