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Why Are Front Emails Going to Spam or Showing "via mandrillapp.com"? SPF & DKIM Fixes
Why your Front outbound lands in junk or shows "via mandrillapp.com", ordered from most common cause to least: authorize Mandrill SPF/DKIM, pick the right sending server, and han
What Is Macha Agent Evaluation? An AI Judge for Your Agents
Macha Agent Evaluation runs an AI judge over your agents' past conversations and scores whether they followed instructions — a Yes/Partially/No verdict and a one-line reason per co
How Do You Create Custom Ticket Fields in Freshdesk? (2026)
A step-by-step guide to building custom ticket fields and forms in Freshdesk: every field type, dependent fields, dynamic sections, agent-only vs customer-facing settings, plan lim
Why Is Gorgias Not Creating Tickets From Emails? 5 Causes and Fixes
A ranked checklist for when Gorgias isn't creating tickets from incoming email: spam-flagged messages, forwarding dropping spam, a deleted or reconfigured integration, and unverifi
Why Is My Front Rule Not Working? 6 Causes and Fixes (2026)
Front rules not firing, or firing on the wrong conversations? An ordered causes-to-fixes checklist: rule order, stop processing, company-vs-shared execution, self-triggering, tags
How to Run an AI Analysis Across Thousands of Support Tickets with Macha Studies
Macha Studies runs an AI analysis across thousands of Zendesk tickets at once — define the columns you want, get a structured results grid and report charts, export to CSV, or push
How to Set Up Canned Responses in Freshdesk: Folders, Placeholders, Short Codes and Sharing
Build Freshdesk canned responses properly: folders, dynamic placeholders, attachments, the three sharing scopes, inserting mid-reply, and where templates stop.
How Do You Integrate TikTok Shop and Loox or Okendo with Gorgias? (2026)
Connect TikTok Shop chat to Gorgias and surface review apps (Loox/Okendo) in the sidebar: real setup steps, what syncs, plan and channel limits, plus where an AI layer picks up.
Why Is Front Not Syncing Emails From Gmail or Office 365? 5 Causes and Fixes
Emails landing in Gmail but not in Front? Work through this ordered causes-to-fixes checklist — reauthorize the channel, the 5 actions that break sync, and why you shouldn't have t
What Is Agentic AI for Customer Service? (2026 Guide)
Agentic AI for customer service is AI that reasons, plans, takes actions in your helpdesk, and resolves tickets on its own — not a scripted chatbot. Here's what makes AI 'agentic',
How Do You Set Up CSAT Surveys in Freshdesk?
A step-by-step guide to Freshdesk CSAT surveys: enable the module, customise the question and point scale, choose the trigger point, pick channels, and read the report — plus where
How Do You Integrate Aircall with Gorgias? (2026 Setup Guide)
A step-by-step guide to connecting Aircall to Gorgias: the App Store connect path, the Aircall webhook, what syncs into a ticket, click-to-dial from the sidebar, Aircall vs native
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