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Why Is Front Search Not Finding a Conversation or Comment? 6 Fixes
Front search returning nothing, missing comments, or failing to find a conversation by cnv_ ID? An ordered troubleshooting checklist: in:comments, is:trashed / is:spam, inbox scope
How Do You Build a Support Agent by Describing It? Macha's AI Agent Builder
Describe a support agent in plain English and Macha's AI Agent Builder configures the instructions, tools, triggers, sub-agents, and model for you. Full walkthrough.
Why Are Freshdesk Notifications Not Working? Fixes for Agent and Requester Emails (2026)
Why Freshdesk email notifications silently drop — agent vs requester rules, the 'Notify agents' trap, automation conflicts, and deliverability. A step-by-step fix guide with a deci
Why Is My Gorgias Rule Not Triggering (or Firing on the Wrong Ticket)? 9 Fixes for 2026
A ranked checklist for when Gorgias rules won't fire or hit the wrong tickets: enabled toggle, rule order, case-sensitive tags, nested IF/ELSE branches, multi-store Shopify, G Suit
Why Do Front Emails Say "Reopened in Office 365 Inbox"? 5 Causes and Fixes
Old, archived Front emails suddenly reappear marked "Reopened in Office 365 Inbox" — sometimes thousands at once. Here are the real causes (threading mode, O365 sync, close-conve
How Does Macha's Shopify Integration Work? Orders, Customers and Refunds for Your AI Agent
Connect Shopify to Macha over OAuth and give your AI agent 7 commerce tools: order lookup, customer history, WISMO, and refunds behind a confirmation gate.
How Do You Export All Tickets from Freshdesk in 2026? Full History, Conversation Text and Scheduled Exports
Export Freshdesk tickets properly: the UI export's blind spots, the API's 30-day default and 300-page cap, how to get conversation text, and scheduled exports.
How Do I Stop a Gorgias Auto-Reply Loop and Auto-Close Misfires?
Auto-reply re-firing on every message, or auto-close closing the wrong tickets? A ranked fix checklist: 'Message From Agent Is False', the 5-min throttle, and correct rule order.
Why Are Front Notifications Not Working? 7 Fixes (2026)
Missing or delayed Front notifications? Work through an ordered causes-to-fixes checklist: the built-in mobile/email delay, Smart vs All levels, OOO/mute, blocked browser notificat
How Do You Connect an AI Agent to Zendesk? Every Macha Tool and Trigger (2026)
Connect an AI agent to Zendesk via OAuth — every ticket action, image vision, custom fields, routing, triggers, and loop-safety. The full Macha × Zendesk reference.
How Do You Merge and Unmerge Tickets in Freshdesk? (2026)
A step-by-step guide to merging tickets in Freshdesk: choosing the primary ticket, what happens to secondaries, why you can't truly unmerge, and how the Auto Ticket Merger app hand
Why Is My Gorgias Chat Widget Not Showing on Shopify? Fixes for 2026
Gorgias chat widget missing on Shopify? A ranked fix list — a theme change that overwrote the embed (Quick Install), the traffic-based 'Not detected' status, strict CSP blocking, a
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