Billing & Payments

Look up a customer's payment history

When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.

Gives agents instant billing context without leaving the conversation.

Intégrations utilisées

Zendesk

Stripe

Comment ça marche

Trigger

Ticket Created

Agent needs billing context

Client

Can you check what payments this customer has made? Their email is [email protected].

Macha

Look up customer

Found Stripe customer: Alex Johnson ([email protected])

Macha

List payments

Retrieved 4 payments from the last 90 days

Macha

Payment history for Alex Johnson ([email protected]):

• Mar 1 — $99.00 (Succeeded) — Visa •4242

• Feb 1 — $99.00 (Succeeded) — Visa •4242

• Jan 1 — $99.00 (Succeeded) — Visa •4242

• Dec 1 — $99.00 (Succeeded) — Visa •4242

Monthly subscription, all payments successful. Need me to look into anything specific?

Triggers et actions

Trigger

Ticket Created

Zendesk

Agent needs billing context

Action

Get Customer

Stripe

Get a Stripe customer by ID, or search by email.

Action

List Payments

Stripe

List payment intents with optional filters.

Cas d'usage liés

Process refund requests automatically

When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.

Voir le cas d'usage

Resolve duplicate charge complaints

When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.

Voir le cas d'usage

Handle subscription billing questions

When a customer asks about their subscription, Macha pulls billing details from Stripe and relevant plan info from Notion, then presents a summary for the agent to review and respond.