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Weekly refund report to Slack
Every Monday, Macha compiles a weekly refund summary from Stripe — total refunds, count, top reasons, and trends — and posts it to the team's Slack channel.
Gives the team visibility into refund patterns without manual spreadsheet work.
Comment ça marche
Scheduled
Weekly on Monday at 9:00 AM
Pull refund data
Querying refunds from last 7 days in Stripe
💰 Weekly Refund Report — Feb 25 to Mar 3
• Total refunded: $1,247.00
• Refund count: 14
• Average refund: $89.07
• Top reasons: Defective product (5), Wrong item (4), Changed mind (3), Duplicate charge (2)
📈 Trend: Refunds down 12% vs. prior week
Triggers et actions
Trigger
Scheduled
Stripe
Weekly on Monday at 9:00 AM
Action
List Payments
Stripe
List all payments for a customer, filtered by status, amount, or date range.
Action
Send Message
Slack
Send a message to any Slack channel or direct message conversation.
Cas d'usage liés
Process refund requests automatically
When a customer requests a refund, Macha looks up their payment in Stripe, processes the refund, and replies on the ticket with confirmation — all without agent intervention.
Look up a customer's payment history
When an agent needs to review a customer's billing, Macha pulls their full payment history from Stripe and presents it in a clean summary — amounts, dates, statuses, and payment methods.
Resolve duplicate charge complaints
When a customer reports being charged twice, Macha checks Stripe for duplicate payments, confirms the issue, refunds the extra charge, and replies with a full explanation.
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